Join Us Today!

Are you an experienced leader who loves driving success and improving customer experiences? We’re looking for a Retail Store Assistant Manager who thrives in a fast-paced environment and wants to make a difference in both the team and the community. Join our dynamic team, help build a culture of excellence, and take the next step toward a rewarding career. Apply now!

Work-Life Balance:

No Sundays: Enjoy a consistent schedule with no work on Sundays.
Convenient Hours: Monday to Friday, 9AM to 5:30PM, and Saturday, 9AM to 1PM (37.5-hour work week).
Paid Holidays: Celebrate eight paid holidays throughout the year.
Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits:

Competitive Compensation: The starting base compensation for this position is $57,820 to $73,792/annual base salary. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
Quarterly Incentive Plan : This position is eligible for a quarterly incentive plan that rewards for achieving key performance goals related to store success.
AAA Premier Membership : Enjoy complimentary AAA Premier level membership benefits.
Medical, Dental, Vision, and Prescription Coverage : Take care of your health with our comprehensive benefits package.
Tuition Reimbursement : Invest in your future with our tuition reimbursement program.
401(K) Plan : Save for your retirement with our company-matched 401(K) plan, up to 7%.

What You’ll Do:

As a Retail Store Assistant Manager , you will work closely with the Retail Manager to ensure that your team meets and exceeds sales and customer service goals, while fostering a positive and collaborative environment. Your leadership will play a crucial role in driving store operations, maintaining an excellent customer experience, and supporting the team in delivering quality services.

Sales and Quality Leadership: Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards. Monitor and evaluate associate/member interactions to ensure established office goals and objectives are achieved through the selling/cross-selling of appropriate products and services during each customer interaction.
Team Development: Partner with the Retail Manager to set performance expectations, assess team results, and provide coaching for improvement.

Day-to-Day Operations: Manage the day-to-day operations of the retail store in conjunction with the retail manager including service delivery, staff administration, facility maintenance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions including scheduling, staffing and recruitment and other operational areas of the retail store. When applicable, manage all operations in the absence of the direct, higher level manager.

Customer Experience: Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact. Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.
Promote Shared Values: Demonstrate and promote a culture of Shared Values and teamwork. Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or workgroups.
Reporting and Analytics: Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.
Community Engagement: Build relationships in the community to generate business for the retail store and enhance the AAA brand. Partner with Travel Services and/or Distribution Marketing to coordinate promotional events and outreach efforts.

Minimum Qualifications:

Education: Bachelor’s degree or equivalent experience.
Experience: At least 3–4 years of business experience, including 1–2 years in a supervisory role.
Technical Proficiency : Demonstrate strong computer skills, including proficiency in Microsoft Office, with the ability to navigate multiple websites and programs efficiently in a fast-paced retail environment.
Notary Public: designation or willingness to obtain with 6 months of employment.
Licensing: Attainment of Membership and Travel Insurance License required within six months of acceptance of the position.
Knowledge of DMV Laws: Preferred knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state. Must pass state requirements for Tag and Title processing. (in states where applicable)
Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Management

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