About Us

ACK F&B operates a newly opened, busy bakery café in the Short Pump / Henrico area. We are building a strong, disciplined, customer-focused operation with the goal of growing into a multiple-location bakery café management company.

This is an opportunity for the right candidate to join at the ground level of a growing company, help establish the foundation for daily operations, and develop into a long-term leadership role as more locations become operational. Currently, company is operating multiple stores in MD and VA with a few more becoming operational an another year.

Position Summary

The Assistant General Manager will support the General Manager and ownership team in managing daily store operations, employee training, customer service, product quality, cleanliness, inventory, scheduling, reporting, and overall café performance.

This is a hands-on leadership position in a newly opened bakery café. The right candidate must be willing to lead from the front, work side-by-side with the team, learn company standards, implement procedures, complete required reporting, and follow through without excuses.

This is not a standard 40-hour-per-week position, especially while the store is still being organized and stabilized. The schedule may require early mornings, evenings, weekends, holidays, and additional hours based on business needs. Candidates must understand that leadership in a new food-service operation requires flexibility, urgency, ownership, and commitment.

Who We Are Looking For

We are looking for a candidate with:

Competence – someone who can learn quickly, understand operations, manage details, and execute consistently.
Grit – someone who can handle pressure, solve problems, and stay committed when the work is challenging.
Accountability – someone who takes ownership, follows through, and does not make excuses.
Adaptability – someone who accepts feedback, learns from mistakes, and applies what was learned immediately.
Discipline – someone who can follow company standards, enforce procedures, and complete required reporting.
Career mindset – someone who wants to grow with a company that is building toward multiple bakery café locations.
Team-first leadership – someone who understands that managers must support the team, protect the customer experience, and uphold the standards of the business.

This is not the right role for someone who wants a narrow job description, a fixed schedule, or a position where every responsibility is already perfectly organized. We need someone who can help create structure, improve systems, follow procedures, and grow with the company.

Key ResponsibilitiesStore Operations

Support the General Manager in daily bakery café operations.
Learn, implement, and enforce company standards and operating procedures.
Help maintain high standards for customer service, cleanliness, product quality, and guest experience.
Manage POS and credit card systems during business hours.
Serve as a point of contact for catering and special orders.
Assist with daily inventory counts, product availability, ordering, receiving, and waste control.
Help manage deliveries, merchandise, ingredients, and store supplies.
Regularly inspect the café to ensure standards are being maintained.
Support basic store maintenance needs and coordinate issues with the appropriate parties.
Act as a substitute for the General Manager when needed.

Reporting & Administrative Responsibilities

Complete required daily, weekly, and monthly reporting.
Track and report sales, labor, inventory, waste, customer concerns, incidents, and operational issues.
Use POS and reporting systems to help measure revenue, labor, product movement, and store performance.
Help complete monthly inventory counts using Excel or other company systems.
Support health inspection readiness, quality control, and internal checklist completion.
Communicate important issues clearly and promptly to the General Manager and ownership team.
Follow company procedures for documentation, reporting, cash handling, inventory, and employee-related matters.

Team Leadership & Employee Management

Train and coach employees to provide excellent customer service.
Delegate tasks and follow up to ensure completion.
Help create employee work schedules for final review by management.
Enforce policies, procedures, and standards consistently.
Monitor employee performance and provide constructive feedback.
Report and address incidents, customer issues, and operational concerns.
Help build a culture of accountability, teamwork, urgency, professionalism, and continuous improvement.

Business Growth Support

Support product launches, promotions, seasonal events, and local marketing efforts.
Collect customer and community feedback to identify local needs.
Help improve systems and procedures as the store becomes more organized.
Contribute to the development of operating practices that can be used as the company grows into additional locations.
Demonstrate the leadership potential to grow into a General Manager or multi-unit leadership role.

Qualifications

High school diploma or GED required; college preferred.
2–4 years of food service, café, restaurant, bakery, hospitality, or retail management experience preferred.
Prior supervisory or shift leadership experience strongly preferred.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Ability to lift up to 50 lbs.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Experience with POS systems required; Toast experience is a plus.
Basic Excel or spreadsheet experience preferred.
Must be dependable, punctual, accountable, and willing to work flexible hours.
Must be comfortable working early mornings, evenings, weekends, and holidays as needed.
Must be willing to complete required paid training in Bethesda, Maryland.
Must be willing to be hands-on in all areas of the café.

What Success Looks Like

A successful Assistant General Manager will:

Take ownership instead of making excuses.
Learn company standards and apply them consistently.
Follow procedures and ensure the team follows them as well.
Complete required reporting accurately and on time.
Help stabilize and organize a newly opened busy bakery café.
Improve team performance through coaching, training, and follow-up.
Maintain high standards for cleanliness, product quality, and customer service.
Communicate clearly with management and ownership.
Help build a strong operating culture for future growth.
Show the potential to grow into a General Manager or multi-location leadership role.

Benefits

Competitive compensation based on experience.
Paid training.
Training-related costs covered by the company.
Flexible schedule based on business needs.
Discounted meals during shifts.
Birthday cake benefit.
Medical, dental, and vision benefits may be available based on eligibility.
Strong career growth opportunity as additional locations become operational.

Important Note About the Role

This is a leadership role in a newly opened, busy bakery café. The operation is still being organized, systems are still being refined, and the team is still being developed. The person hired for this role must be willing to put in the time, effort, and energy required to help build the foundation.

This is not a clock-in, clock-out management position. We are looking for someone who wants responsibility, wants to learn, wants to grow, and is willing to do what it takes to help the store succeed.

Equal Opportunity Employer

ACK F&B is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

Pay: $55,000.00 - $63,000.00 per year

Work Location: In person

ACK F&B Inc.

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