About ACTS

We serve our Prince William County neighbors in crisis. Each role provides unique support for our mission to make a difference in their lives.

About the role

The Floater Resident Assistant, Domestic Violence Services supports the programs of ACTS that make a difference in the lives of our neighbors in crisis. Floaters are Resident Assistants who are assigned to fill vacancies created by the temporary absences or position vacancies and to cover open shifts due to emergencies. Resident Assistants are responsible for the safety and comfort of the shelter residents. They provide support and trauma-informed care to domestic violence victims using the trauma-informed approach. This position is in charge of managing the daily operations of the shelter and also answering the domestic violence crisis hotline during the shift. Shifts are days and/or overnights, including holidays. Flexibility in the schedule is required.

Benefits and Rewards:

No set time commitment.
Flexible scheduling when you are available.
Compact work schedule frees up the rest of the week and reduces travel costs.
Serve with highly trained, effective crisis specialists
Earn CPR, First Aid, Airborne and Blood borne pathogens, Domestic Violence, NARCAN and other certifications.
Use your talents in a successful organization with over 50 years of significant impact in the community.

Position Title and Department: Floater Resident Assistant, Domestic Violence Services

Salary: $18.88/hour ($.50 additional per hour for bilingual capability in English and Spanish, French or Arabic and additional $.50 per hour for graduate degree of value to ACTS).

Reports to: Shelter Supervisor

Hours per week and Schedule: Varies, shifts of 12.5 hours; 7:30 a.m./p.m. to 8 p.m./a.m. (days and overnights) and additional hours for mandatory staff meetings.

Telework Friendly: Not Eligible

Classification: Hourly (OT Eligible)

Essential: Yes (works holidays and closures); Client Contact Position: Yes

Driving required: No Personal vehicle required: No

Location: Dumfries, VA

Effective Date (of description): 8/25/2025

Supervisory Responsibilities: None

What you'll do

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Remain on-premises, alert and available to clients for the entire shift unless relieved with supervisor permission.
Provide support and trauma-informed care to domestic violence shelter residents by using the trauma-informed approach.
Provide support, advocacy and crisis intervention when answering the domestic violence crisis hot line, as well as assess high danger calls and place in shelter when necessary.
Maintain case management system, client records, track statistical data relevant to domestic violence victims, and enter data into VADATA and any other assigned data entry system.
Attend regular staff meetings and supervision meetings outside of regular shift hours.
Maintain a clean, welcoming, warm, residential environment\; Prepare facilities for clients including cleaning rooms, ensuring bathrooms are stocked with clean towels and toiletries and vacant rooms are sanitized and ready for new residents. Daily sanitation of common areas is required and other parts of the shelter when necessary.
Conduct entry process in accordance with shelter procedures and work with specialists and case managers when receiving clients into the shelter. Orient new residents by conducting a RA intake and reviewing shelter rules, chores, giving a tour of the shelter, and ensuring they have basic personal care items and any other necessities.
Assist residents with daily needs such as medication, baby care items, personal care items, and food from locked areas of the kitchen, coordinate cab services when needed, conduct room checks at the beginning of every shift and house checks several times throughout your shift. Oversee the shelter’s daily activities, motivate clients to complete all chores, enforce house rules.
Prepare and monitor the chore chart. Ensure chores are assigned and completed and issue warnings when necessary.
Work with Specialists and Case managers when entering clients into the shelter.
Assist case managers with small tasks to help clients meet their goals and end the cycle of violence.
Assist residents in the planning of meals and preparing/cooking meals for all house residents, when needed. Organize, sort, put away, and distribute donations.
Conduct exit process in accordance with shelter procedures.
Report to the Shelter Supervisor and/or Director when repairs are needed or equipment needs to be replaced.
Be a part of and abide by the limitations of the shelter on call schedule. Flexibility is required.
Complete mandatory CPR, First Aid, Airborne and Blood borne pathogens, Domestic Violence, NARCAN, and food handling training (to be provided by ACTS).
Actively participates in supervision, attends staff meetings, community meetings, training and other organizational activities as required.

Qualifications

Required Knowledge, Skills and Abilities:

Excellent team orientation demonstrated with a positive attitude self-motivation, and resourcefulness.
Strong client-orientation and compassion.
Strong dedication to maintaining confidentiality.
Ability to establish and maintain professional boundaries in working with clients.
Ability to present a professional, courteous and helpful demeanor to clients, co-workers and the public.

Preferred Knowledge, Skills and Abilities:

Bilingual capability (English and Spanish, French or Arabic)

Education and Experience:

High school diploma or equivalent required
Experience working in the field of housing, (dealing with domestic violence victims, complex trauma services or homelessness), preferred
Coursework in higher education in any human service field (trauma, counseling, social work), preferred

Physical Requirements:

Ability to meet the following physical requirements: included but not limited to: bending, squatting, and pushing/pulling/lifting up to 50 pounds, twisting, kneeling and standing/sitting for long periods of time.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Policy

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug-Free Workplace Policy

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical marijuana), drug paraphernalia or alcohol by an individual anywhere on Organization premises, while on Organization business (whether or not on Organization premises) or while representing the Organization, is strictly prohibited. Violation of this policy will result in disciplinary action, up to and including discharge.

The pay range for this role is:
18.88 - 19.88 USD per hour(Family Resource Center)

Action in Community Through Service

Latest Jobs

Domestic Violence Floater Resident Assistant