Information Technology Specialist

Location: Washington United States

Job Description:

Summary

The Information Technology Specialist - Implementation and Operations Lead position is in the Department of Program Services (DPS), Case Management Systems Office (CMSO), Federal Judiciary Digital Services Division (FJDS). CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and external stakeholders.

Learn more about this agency

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Overview

Accepting applications
Open & closing dates

01/25/2025 to 02/10/2025

This job will close when we have received 150 applications which may be sooner than the closing date. Learn more

Salary

$117,962 - $191,900 per year

Pay scale & grade

AD 00

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Location

1 vacancy in the following location:

Washington, DC

Remote job

Telework eligible

Yes-as determined by the agency policy.

Travel Required

Not required

Relocation expenses reimbursed

Appointment type

Permanent

Work schedule

Full-time

Service

Excepted

Promotion potential

Job family (Series)

2210 Information Technology Management

Supervisory status

Security clearance

Not Required

Drug test

Financial disclosure

Bargaining unit status

Announcement number

25-DPS-12660907

Control number

826984600

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This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees - Competitive service

Current or former competitive service federal employees.

Federal employees - Excepted service

Current excepted service federal employees.

Veterans

Clarification from the agency

This vacancy is open to the public.

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Duties

The Information Technology Specialist - Implementation and Operations Lead position reports to the to the Senior Technical Delivery Manager in the Case Management Systems Office (CMSO). CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and external stakeholders. The Implementation and Operations Lead plays an integral role working closely with other DPS divisions and AO offices, including the Court Services Office and the Department of Technology Services. The Implementation and Operations Lead is responsible for Implementation and operations, maintenance, upgrade, and disaster recovery of the Case Management Modernization product.

The duties of the position may include, but are not limited to:

Leading initial scope assessments, creating work plans and roadmaps, and overseeing the execution of implementation plans.
Maintaining and managing deployment project plans and performing resource planning to identify resource needs.
Managing pilots and early adopter efforts and identifying system improvements.
Researching, analyzing, and creating implementation strategies that consider timelines, impacts, and risks.
Managing delivery scope and budget.
Providing high-level implementation and integration procedure guidance and recommendations to the courts.
Serving as the escalation point of contact for implementation issues.
Directing cross-functional implementation teams and providing best practices in deploying new systems to customers.
Reviewing and approving standard operating procedures in partnership with IT operations team.
Ensuring project success by identifying potential risks and devising strategies to mitigate them.
Ensuring a smooth transition to operations post-go-live and ramp-up.
Creating documentation that enables the transition from implementation to post implementation support.
Collaborating with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
Establishing and managing relationships with courts and stakeholders.
Tracking and monitoring onboarding courts and the product adoption percentage.
Identifying opportunities to improve enterprise-level systems using emerging technologies.
Understanding and solving complex organizational problems that often mix technical and operational challenges.
Providing leadership in technical discussions and solution implementations, upgrades, enhancements, and migrations.
Collaborating with peers to establish program vision, priorities, and project schedules based on enterprise architecture standards and industry best practices.
Ensuring all systems are developed and maintained based on the approved configuration and release management policies and procedures.
Improving IT risk management and mitigation, ensuring risks are considered early in the development process.
Ensuring all application codes are developed for the appropriate level of availability (e.g., replication, disaster recovery, load-balanced) based on customer business requirements and best practices.
Working with a group of people with differing opinions and views and considering all "outside the box" thinking to arrive at the best conclusion.

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Requirements

Conditions of Employment

CONDITIONS OF EMPLOYMENT

All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated expert level experience rolling out and maintaining a large cloud-based enterprise system with a diverse set of personnel and legacy systems.

Education

This position does not require education to qualify.

Additional information

The AO is an Equal Opportunity Employer.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

Benefits

Help

Review our benefits

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

For this job announcement the following documents and/or information are required:

Resume - Any written format you choose to describe your job-related qualifications.
Citizenship - Include country of citizenship on resume.
Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran&#39;s present receipt of compensation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 02/10/2025 to receive consideration.

To begin, click

Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12660907

Agency contact information

Nida Khan

Phone 202-502-3800 Email nida_khan@ao.uscourts.gov

Address Department of Program Services

One Columbus Circle, NE

Washington, DC 20544

Learn more about this agency

Next steps

After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probationary period
Privacy Act
Reasonable accommodation policy
Selective Service
Signature and false statements
Social security number request

Help

Required Documents

For this job announcement the following documents and/or information are required:

Resume - Any written format you choose to describe your job-related qualifications.
Citizenship - Include country of citizenship on resume.
Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran&#39;s present receipt of compensation.

If you are relying on your education to meet qualification requirements:

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 02/10/2025 to receive consideration.

To begin, click

Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12660907

Agency contact information

Nida Khan

Phone 202-502-3800 Email nida_khan@ao.uscourts.gov

Address Department of Program Services

One Columbus Circle, NE

Washington, DC 20544

Learn more about this agency

Next steps

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probationary period
Privacy Act
Reasonable accommodation policy
Selective Service
Signature and false statements
Social security number request

Email
Facebook
LinkedIn
Twitter

Help

Overview

Accepting applications
Open & closing dates

01/25/2025 to 02/10/2025

This job will close when we have received 150 applications which may be sooner than the closing date. Learn more

Salary

$117,962 - $191,900 per year

Pay scale & grade

AD 00

Location

1 vacancy in the following location:

Washington, DC

Remote job

Telework eligible

Yes-as determined by the agency policy.

Travel Required

Not required

Relocation expenses reimbursed

Appointment type

Permanent

Work schedule

Full-time

Service

Excepted

Promotion potential

Job family (Series)

2210 Information Technology Management

Supervisory status

Security clearance

Not Required

Drug test

Financial disclosure

Bargaining unit status

Announcement number

25-DPS-12660907

Control number

826984600

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/826984600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Administrative Office of the U.S. Courts

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