Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description

Assistant Front Office Manager

At Sofitel Washington D.C. Lafayette Square, our financial operations thrive with the commitment of Ambassadors and Leaders who model our values of Guest Passion, Respect, Integrity, Teamwork, Spirit of Conquest and Sustainable Performance. Showcase your leadership and interpersonal strengths as Assistant Front Office Manager to maximize the Rooms Operations and ensure an exceptional guest journey.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Rate of Pay: $63,654.00 per annum

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Provides support for Front Office in the daily operation
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office Ambassadors, Concierge, Bellman and other front office staff in accordance to productivity guidelines
Assist with bi-weekly payroll
Participate and lead the hotel upgrade program
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift
Train Front Office staff in all front office aspects
Assist guests regarding hotel facilities in an informative and helpful way
Assist and follow up with any guest inconvenience
Review processes and procedures, looking for area of opportunity and putting in place improvement plan
Work with the Front Office Manager on action plan to increase employee engagement
Follow departmental policies, procedures and service standards
Follow all safety policies
Flexible work schedule, including morning, evening and some overnight
Other duties as assigned

Qualifications

Your experience and skills include:

Previous leadership experience in a similar role required
A minimum of one year’s Front Office management experience required
Previous experience with a Property Management system required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Additional Information

Your team and working environment:

Opportunity to work with a diverse group, representative of over 20 countries worldwide
Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

Afterpay

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