Essential Duties and Responsibilities:

Sales/Marketing

Conduct all HUD leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
Recommend programs and strategies to increase qualified traffic and closing ratios.
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative
Inspect apartments with the new residents at move in and complete all the necessary paperwork
Manage 49 PBRA units to include leasing and annual recertification of households.
Manage PBRA affordable program waitlist to ensure HUD compliance.
Manage all monthly PBRA monthly reporting requirements to include EIV reports.
Submit monthly voucher requests to HUD and reconcile monthly payments.
Support Assistant REM Manager with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
Accurately enter all prospect and resident data into Real Page in a timely manner
Keep files, desk, and leasing area organized
Comply with all HUD, Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
Inspect market ready & HUD units and models daily and as assigned.

Customer Service
Assist in planning and preparation of resident functions.
Walk the property for curb appeal and overall property appearance.
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community affiliated events and weekends
Perform other duties as required
Maintain all leasing office standards

Requirements:
Certified Occupancy Specialist (COS), certification preferred. Otherwise, must obtain within 90 days of employment.
High school diploma or equivalent, college preferred.
1-year customer service or sales experience (or relevant education)
1-year of HUD Project Based Rental Assistance (PBRA) leasing and compliance experience.
In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
Strong computer skills including Microsoft Office (Word, Excel)
Excellent English communication skills, both verbal and written.
Must be able to walk apartments and grounds, including steps and climbing stairs \
Occasionally requires lifting 20 pounds or less
Must be available to work weekends and holidays
Valid driver’s license

FLSA Status: Non-Exempt

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

AION Management LLC

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HUD Administrator