Job Title: Ticket to Work Manager

Compensation: $31 hourly during probation period on staffing agency payroll, then $65,000 annual salary + placement bonuses

At America Works, we rely on knowledgeable professionals to interact with our clients receiving disability benefits (SSI/SSDI) who are looking to join a workforce development program, Ticket to Work. We are looking for a highly skilled Ticket to Work Manager to join our team and manage a client caseload of Ticket to Work participants. This person will manage a variety of tasks such as providing answers, instructions, and assistance relating to the Ticket to Work program. This individual will provide ongoing case management, job development, and career coaching services. As the primary point of contact for America Works Employment Network’s clients, this individual must possess excellent communication and people skills, as well as be enthusiastic about helping our clients achieve their employment goals.

Objective of this role

Conduct daily outreach calls and maintain a caseload of clients, both virtual and onsite, ensuring their progress through the program and providing direct employment support for a diverse group of participants

Provide support through developing and maintaining community and employment partnerships

Consult and direct clients on obtaining employment goals, overcoming barriers, and navigating their return to work

Provide case management services including intake, assessments, individualized plan development, and check-ins

Outreach to employers and business with open positions to develop job opportunities for clients on your caseload

Respond to need inquiries

Required skills and qualifications

Bachelor’s Degree

Employment is contingent on ability to complete and pass the Social Security Administration’s Suitability Process

Paid or volunteer work in social services (preferred, but not required)

Experience collaborating with individuals with physical and mental disabilities and/or substance abuse (preferred, but not required)

Microsoft 365 proficiency

Salesforce (strongly preferred, but not required)

Ability to complete and pass the Social Security Administration’s CWIC certification

#nyc

Pay: $31.00 per hour

Expected hours: 35.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Bachelor's (Preferred)

Work Location: In person

America Works of New York

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