The Operations Assistant keeps the office moving by providing outstanding customer service, supporting the estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about getting the job done effectively while contributing to a positive team environment.

Job Responsibilities

Customer Service

Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls
Help update job information throughout the lifecycle of the project

Office Support

Using online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability
Stage jobs and assist installers with their daily schedules
Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked
Accurately submit warranty registrations with suppliers as invoices are paid

Warehouse Management

Keep the warehouse organized and safe
Keep track of inbound and outbound shipments, following up with delivery providers where necessary
Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return
Conduct accurate and timely inventory audits
Maintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

Teamwork

Be flexible and seek out opportunities to help other office team members experiencing high volumes of work.
Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required

Qualifications

Responsive and friendly customer service
Effective organization of multiple concurrent jobs
Strong written and verbal communication skills
Familiarity working with online tools like g-suite
Knowledge of window film is a plus but training will be provided
CRM & Sales experience is a plus
Must be able to lift up to 40 pounds

Benefits & Perks

Competitive monthly and quarterly bonus program
Paid Time Off plan for full time employees
Medical, Dental, Vision, and more *For eligible employees
401(k): American Window Film will match 3% of what you contribute
American Window Film Perks:
Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
People Helping People - take an extra day off to help someone out or contribute to a worthy cause
Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
We not me time - get $300 when you spend time with a co-worker outside of work

*perks subject to terms and conditions and may change at any time

Our Core Values

Create Loyal fans - We create an environment that people love
Authenticity Matters - Trust is built one job at a time
Be Excellent Together - We support our teammates
We Embrace Change - How we got here today is not how we will get there tomorrow

American Window Film provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Gaithersburg, MD 20877 (Preferred)

Work Location: In person

American Window Film

Latest Jobs

Operations Assistant