We are seeking a seasoned and driven Assistant Store Manager to lead our flagship Tanishq jewelry store in Tysons, VA. This role is ideal for an individual with extensive retail expertise, a passion for jewelry, and strong leadership and technology skills. You will be responsible for overseeing daily operations, managing retail staff, delivering exceptional customer experiences, and achieving store profitability.

Key Responsibilities
Team & Retail Staff Management

Lead, manage, and mentor a team of sales and operations staff to achieve individual and collective goals.
Schedule and allocate responsibilities to ensure optimal floor coverage and service quality.
Foster a professional and collaborative work culture with regular training and performance feedback.

Customer Handling & Experience

Ensure every customer receives exceptional, high-touch service consistent with the Tanishq brand.
Personally manage key clients, complaints, and service escalations.
Organize customer engagement activities (e.g., Golden Harvest events, birthdays, anniversaries).

Sales & Business Management

Drive the store’s sales strategy to achieve monthly, quarterly, and annual targets.
Analyze sales trends, monitor KPIs, and execute corrective actions when needed.
Ensure full implementation of brand campaigns, product promotions, and local marketing initiatives.

Retail Operations

Oversee inventory levels, aging stock, replenishment, and visual merchandising.
Monitor compliance with SOPs for store operations, stock control, safety, and company policies.
Handle purchase of old gold and ensure daily reconciliation.

Technology, Software & Reporting

Use software systems (e.g., POS, CRM, inventory management, reporting tools) efficiently.
Oversee Symphony and other internal platforms for indenting, performance tracking, and forecasting.
Generate and analyze operational reports to drive business decisions.

Qualifications

Minimum 10 years of experience in retail, with at least 4–5 years in a store leadership role.
Prior experience in jewelry, luxury retail, or high-end customer-facing businesses strongly preferred.
Bachelor’s degree preferred.

Skills & Attributes

Strong team and staff management skills, with a track record of building high-performance teams.
Exceptional customer service and relationship-building abilities.
Excellent verbal and written communication skills.
Proficiency in retail software platforms, Microsoft Office, POS systems, and reporting tools.
Ability to work weekends, holidays, and peak seasons as needed.

Additional Information

This is an in-person, full-time role based in DMV area.
Local candidates strongly preferred
Work Authorization: EAD is required

Job Types: Full-time, Part-time

Pay: $22.58 - $27.19 per hour

Expected hours: 40 per week

Work Location: In person

AP1 Ventures LLC - Tanishq Virginia Store

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