The Information Technology Department of Arnold & Porter is seeking an Application Training & Support Assistant. This role may work in one of our U.S. offices or 100% virtual/remote in a firm approved U.S. state. The Application Training & Support Assistant provides administrative, training, and customer support to the Application Training & Support team, assisting with firm-wide technology training initiatives and end-user support. The ideal candidate delivers exceptional service, manages multiple priorities effectively, and supports both internal staff and firm clients.

Responsibilities include but are not limited to:

Maintain, update, and publish the monthly IT training calendar and course descriptions.
Coordinate and support virtual and in-person training sessions, including webinar setup, Zoom link management, firm-wide communications, room preparation, session monitoring, and participant support.
Distribute onboarding and instructional communications to new hires regarding training resources.
Manage shared IT mailboxes (Training, IT Information, Pilot Feedback) to ensure timely responses and resolution of support requests.
Maintain the IT On-Call Escalation Schedule.
Track and manage training manuals, handouts, and classroom materials as needed.
Distribute post-training evaluations and collect feedback.
Coordinate repairs and maintenance of training room equipment.
Schedule training room usage for other firm departments.
Assist in the creation and formatting of training materials using firm-approved templates and standards.
Support Application Training & Support Specialists in developing manuals, quick reference guides, and online documentation for firm systems and applications.
Participate in a train-the-trainer program by observing and supporting instructor-led sessions.
Progressively co-facilitate and independently deliver training classes as proficiency develops.
Provide floor support during system rollouts, upgrades, and major technology changes.
Deliver high-quality end-user support by promptly claiming and resolving Help Desk tickets.

Qualifications:

Minimum of one year of experience in a training, technology, or legal environment.
Prior law firm experience preferred.
Proficiency with Windows operating systems and Microsoft Office applications.
Strong organizational, time management, and problem-solving skills.
Ability to work independently with minimal supervision.
Excellent written and oral communication skills.
Ability to present information clearly to groups of varying sizes and audiences.
Proven ability to manage multiple tasks in a fast-paced environment with strong attention to detail.
Demonstrated discretion and ability to maintain confidentiality.
Professional demeanor with strong interpersonal and client service skills.
Flexibility to work additional hours as needed.

The anticipated base salary for this position is $53,200 to $63,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

As a nonexempt position, this position is eligible for overtime.

The firm may provide a discretionary bonus annually.

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Arnold & Porter

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Application Training & Support Assistant