Ready to be a cornerstone of success?

As a Customer Service Representative with Ashley Furniture, you’ll join a workplace that is genuinely invested in your success. This is more than just a role, it's an opportunity to build a rewarding career with room for professional growth and advancement.

You’ll play a key role in shaping our customers’ experience by delivering exceptional service both in person and over the phone. We’re looking for Retail Office Associates who are computer-savvy, great at multitasking, and bring strong interpersonal skills and a team-first attitude.

If you’re career-minded, customer-focused, and thrive in a fast-paced environment, we’d love to meet you.

About Us

Ashley Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in creating a positive work environment where our team members can thrive and grow.

We proudly operate over 75 locations across:
Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Come Grow With Us!

Benefits of Working With Us:

Recognition and reward programs
Generous employee discount on furniture and home décor
Growth opportunities within the company
Supportive team environment

Job Responsibilities:

Enter customer orders into the system accurately and completely
Process payments to proper accounts
Maintain security of cash and other legal tenders
Prepare daily deposits in accordance with company policies and procedures
Answer incoming calls and respond to customer inquiries in a timely and professional manner
Schedule deliveries that are convenient for customers and in compliance with company procedures
Maintain open orders and communicate order status with customers
Complete daily reporting requirements
Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance
Support the Office Manager with additional duties as needed

Qualifications:

High School Diploma or GED required
Strong verbal communication and listening skills
Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.)
Strong cash handling skills
Ability to calculate figures including discounts, percentages, commissions, and related transactions
Strong interpersonal and customer service skills
Proven analytical and problem-solving abilities
Ability to use sound judgment while responding to customer or vendor inquiries
Ability to lift and move up to 25 pounds regularly
Bilingual candidates are a plus

Join the Team

If you’re passionate about customer service, enjoy helping people, and are looking for an opportunity to grow with a company that values your contributions, we encourage you to apply today.

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Ashley Home Store

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Customer Service Representative