Job Code:

8182025

Department:

Professional Services

Minimum Experience:

0-1 Year

Job Type:

Full Time

Job Location:

Washington DC

Hybrid: 3-4 days at Client Site

Salary range: $50K – 60K

Report To: The Project Manager

Professional Services

Benefit: Non-Exempt without Benefits

At Assurety, all employees share one job description: to keep our customers satisfied, help grow the company, and join a team where your voice matters and your skills are valued.

Summary:

Assurety Consulting, a leader in the postal and parcel ecosystem, is seeking an Administrative Assistant – Documentation & Communication Specialist to support our growing team. This role is ideal for candidates with a background in English, communications, or social sciences who have a strong command of language and the ability to transform complex information into clear, engaging, and customer-friendly content.

The successful candidate will ensure that all business and technical documents are accurate, well-structured, and easy to understand for both internal teams and external users of software and web-based solutions.

Key Responsibilities

Maintain and update a variety of organizational documents, including business requirements, customer guides, process manuals, and internal communications, ensuring all materials are clear, accurate, and up to date.
Use advanced digital tools to improve grammar, structure, clarity, and overall readability of content, ensuring a consistent voice and tone.
Apply expert-level skills in guiding content generation systems to produce high-quality, contextually relevant, and well-structured outputs.
Collaborate with subject matter experts to gather, clarify, and validate information, asking precise, targeted questions that result in complete and accurate content.
Analyze existing documentation to identify outdated, inconsistent, or unclear information, and proactively propose improvements.
Adapt technical or business jargon into plain language that resonates with non-technical audiences, including customers and end-users.
Maintain version control and ensure proper documentation standards across all artifacts.
Assist in creating and maintaining templates, style guidelines, and content frameworks to improve efficiency and consistency.

Qualifications

Required:

US Citizenship or Green Card.
The position requires Public Trust – Sensitive Level security clearance.
Bachelor’s degree in English, Communications, Social Sciences, or related field.
Exceptional written and verbal communication skills with a strong command of grammar, vocabulary, and style.
Demonstrated ability to work with content enhancement platforms for drafting, editing, and improving documents.
Proven skill in crafting highly effective prompts and instructions that result in accurate, contextually relevant outputs.
Strong analytical skills with the ability to identify gaps, inconsistencies, or ambiguities in documents and requirements.
Experience collaborating with teams to capture and translate complex concepts into accessible formats.
Strong organizational skills and ability to manage multiple documentation projects simultaneously.

Preferred:

Familiarity with digital collaboration and content management platforms.
Experience working in consulting or professional services.

What Success Looks Like in This Role:

You become the trusted resource for producing clear, accurate, and well-structured documentation.
You proactively identify opportunities to improve clarity, consistency, and impact across communications.
You deliver polished, customer-friendly content that bridges the gap between technical complexity and user understanding.
You help establish and maintain content standards, ensuring quality and consistency across all deliverables.

Why you should join our team:

Collaborative & Inclusive Culture: Our colleagues work in small, self-organized and cross-functional teams that determine the best tactics to support the vision and strategy set by leadership. We encourage and welcome all ideas, taking an agile approach to creating an amazing product

Design Thinking for Innovation: With focus on our colleague’s growth within Assurety we have developed a Learning Management System (LMS) that trains all colleagues on Design Thinking for Innovation, Security, BI & Analytics, and the business they are about to support. More trainings are added every year.

Recognition & Awards: Our Colleagues are recognized for their innovative problem solving, goodwill, candor with respect and excellence. We also give out spot bonuses besides the yearly performance bonus.

Workplace: While our headquarters is in Sterling, Virginia, and our largest client in Washington DC (on-site), our team lives across the globe. We partner with our team to help them achieve personal and professional alignment, helping our colleagues to define their own blend of work-life balance.

Office Perks: Colleagues that work out of one of our main offices enjoy beverages, snacks, lunches, and happy hour benefits.

Vacation & Holiday Schedule: We believe this is a partnership and we trust our colleagues to build their own time-off schedule and encourage our teams to take time for their well-being while minimizing impacts to Client’s deliverables.

Growth Opportunity: Through hands-on learning and development, the opportunities are endless.

Focus on Well-Being: We pride ourselves on offering numerous benefit options to best fit the needs of our colleagues and their families, including domestic partners. Benefits include medical (PPO & HDHP-HSA), dental, vision, flexible spending account, commuter benefit, discount programs, life & disability insurance, and accident insurance. We also offer a 401k program with company match and paid parental leave.

Live your Passion: Assurety encourages and promotes monetary and personnel involvement in the causes around the globe. We believe in our Value of Goodwill, and work to find new ways to give back to our communities and make a positive impact. We focus on initiatives in the following areas – technology, charity, volunteerism and honorary contributions.

Assurety Consulting

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Administrative Assistant – Documentation & Communication Specialist