JOB SUMMAY

The objective of the Client Support Specialist is to provide quality customer service for commercial accounts to increase sales and profits for BUSA. Responsibilities include coordinating communications between customer and field representative, processing direct accounts, stimulating sales, and providing quantitative support for management.

ESSENTIAL JOB FUNCTIONS

Processes direct accounts within territory
Receives and verifies incoming orders for pricing, discounts and terms
Processes documents to record required sales information
Operates computer terminal to input orders and review orders for errors or omissions
Arranges the allocation of product according to fixed shipment schedules
Answers customers’ questions concerning products by telephone or email
Troubleshoots with various departments such as warehouse, shipping, accounting and production to meet daily goals and customers’ needs
Provide sales information and sales history by obtaining data from several sources
Provides quantitative sales support for management
Provides sales information and history
Updates and analyzes sales reports
Interfaces with production in the analysis and administration of purchase order reports
Administrates return merchandise authorization system with the cooperation of receiving and warehouse
Maintains and organizes distributor agreements
May promote products at trade shows and conferences by attending as a representative for BUSA
Perform other duties as assigned.

QUALIFICATIONS/ABILITIES

Knowledge of basic math concepts required
Excellent communication skills; both oral and written
Strong customer service and problem-solving skills required
Computer proficiency in Microsoft 365 products such as Word, Excel, Access, PowerPoint required; experience using Salesforce and JDEdwards strongly preferred.
Experience in a customer service/sales environment required; 1+ years of experience in a manufacturing environment or industry specific experience preferred
Bachelor’s degree in business, Communications or another related field preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.

ELIGIBILITY REQUIREMENTS

Hiring is contingent upon eligibility to work in the U.S.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance

Ability to Commute:

Accokeek, MD 20607 (Required)

Work Location: Hybrid remote in Accokeek, MD 20607

BERETTA USA CORP

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