Job Title: Wine & Spirits Shop Assistant. In the US – Retail Sales Associate

Reporting To: Head of Private Client Accounts

Location: Washington, D.C., metro area

Berry Bros. & Rudd, the iconic 325-year-old London-based wine and spirits company, is preparing to launch in America with its first retail, experiences and membership offering in Washington, D.C. As the world’s most-trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future.

A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.

The job in a nutshell

This role is an opportunity to be an ambassador for our iconic brand and to help build something truly special from the ground up in our brand-new retail store in the heart of Washington, D.C. Success in this role means working collaboratively, engaging customers with confidence and warmth, and creating a welcoming environment that reflects our heritage, expertise, and commitment to excellence.

This role requires a commercial mindset and a customer-first approach, aligned with the fast-paced, service-led retail culture of the U.S. You’ll understand the importance of being warm and knowledgeable, while also seizing opportunities to convert enquiries into sales.

Who you’ll work with

Internal: Account Manager, Customer Service, Warehouse, Finance, Buyer, etc
External: Customers, suppliers, producers

What you will do

Deliver exceptional, high-touch service, offering expert advice on our curated collection of fine wines and spirits.
Create a memorable in-store experience that reflects the elegance and heritage of the Berry Bros. & Rudd brand
Maintain visual merchandising standards and stock presentation with precision and care
Organize and host engaging in-store tastings and events, offering clients a deeper connection to our producers and stories
Support sales and marketing campaigns, both seasonal and strategic, that showcase our product offering
Accurately manage transactions and support daily reconciliation procedures

Maintain a strong awareness of shop security and operational compliance

What you will bring to the role

Your Experience

A proven track record of delivering exceptional customer service in a luxury, retail, environment
The ability to build rapport with customers and create long-lasting relationships
Experience managing stock levels and replenishment in a premium retail setting

Your Skills, Knowledge and Behaviours

Excellent wine & spirits knowledge and a clear passion for the industry
Impeccable presentation and a professional, positive, and proactive attitude
Enjoy working within and contributing to a high-performing team
The ability to stay composed and efficient under pressure
Enthusiastic and highly motivated
Well-organized and practically minded
Excellent written and verbal communication skills
Readiness to assume responsibility and provide ideas

Qualifications

WSET Level 3 or equivalent preferred.

Compensation and Benefits:

Private medical insurance
Dental
Pension
Colleague discount

Closing date: 27th November 2025

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Berry Bros. & Rudd

Latest Jobs

Wine & Spirits Shop Assistant