Title: Jr Risk Specialist

Location: Portsmouth, NH/Hybrid or Remote in the U.S.

Job Description:

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

We are looking for a Jr. Risk Specialist to innovate, win, and grow with us in Portsmouth, NH/Hybrid or Remote in the U.S. if on EST or CST Time Zones.

The Jr. Risk Specialist will be primarily responsible for authenticating sensitive business and bank account data for Paymode customers by applying investigative and analytical techniques to mitigate risk and fraud. You will be working in our proprietary systems as well as leveraging online public and private third-party research tools to validate the details of new network vendors.

Daily tasks include, but are not limited to, performing research to resolve any discrepancies in applications, independent caseload management following policies and best practices, and escalating unverifiable or suspicious application details to cross-functional teams for in-depth risk analysis and review.

How you’ll contribute:

Review and authenticate data elements of a Paymode Network application for B2B (Business-to-Business) Vendors to accept future payments through Paymode and continuously grow the network
Process digital payment applications: ensuring information is complete and accurate, and working with customers (via phone and email) to obtain missing information
Analyze data elements for discrepancies and red flags for potential counterfeit instruments
Investigate suspicious activity to mitigate risk and identify fraudulent schemes such as account takeover attempts and business identity theft
Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk
Promote a risk-aware culture; ensure efficient and effective risk and anti-fraud practices by adhering to required policies and procedures
Interact with various levels of Leadership to clarify requirements and collaborate on process improvements

If you have the attributes, skills, and experience listed below, we want to hear from you!

1+ year of experience in a position reviewing and analyzing sensitive information (ideally financial)
Effective communication (verbal/written) and customer service skills
Adaptable self-starter with the ability to work independently as well as part of the team
Detail-oriented, organized, and able to work well under pressure with a sense of urgency
Experienced computer skills and proficient with Microsoft Office software
A curious puzzle solver with analytical, research, and problem-solving skills
Experience working in Banking, AML (Anti Money Laundering), Fraud, KYC (Know Your Customer) Due Diligence, on-boarding commercial clients, reviewing various business documentation highly preferred
Experience with LexisNexis is preferred, but not required
High School Diploma or GED required; Bachelor’s Degree in Criminal Justice, Criminology, Law, Accounting, Business, or similar course of study preferred (Not Required).

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Bottomline Technologies

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