At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified categories and consumer segments. We are seeking a strategic and inspirational Sales Lead to join our dynamic team.

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities:

Bear Builder Role:

o Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience

Actively engage with guests, demonstrating genuine enthusiasm for our brand
Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
Strong team commitment; be dependable, engaged, and helpful
Floor Leader on Duty Role:
Be a role model to others in providing exceptional guest service to ensure a memorable experience
Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
Model Experience First behaviors
Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations

Required Qualifications:

· High school diploma or GED equivalent

Preferred Qualifications:

· Build-A-Bear store associate experience

· Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success:

· Thrives in an Experience First environment

· Connects with others to inspire results

· Enjoys meeting and interacting with new people

· Possesses a “How can I help” attitude

· Strong desire to develop, train, and support others’ success

· Exercises good judgment in ambiguous situations

· Displays strong initiative and self-direction

· Thrives in a dynamic and changing environment

· Able to remain calm when faced with challenging circumstances

Working Environment:

· Active retail store leadership requires the ability to sit, stand, and move around for duration of shift

· Work environments include indoor/outdoor malls, strip centers, and other retail locations

· Lift > 25 pounds

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

· Decision-making, judgment, and execution

· Ability to create an Experience First culture for guests and associates

· Achievement of assigned goals

· Consistent execution of operational standards

· Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Benefits:

Build-A-Bear Workshop® is committed to being a fun place to work and visit! We care about the health and well-being and long-term financial security of our associates and their families. With that in mind, we constantly strive to provide our associates with comprehensive benefits that are competitive and meaningful in the specialty retail marketplace. Please visit www.buildabear.com/brand-about-careers-benefits.html for a list of full benefits that are offered to our employees.

Associates also have the ability to earn a monthly bonus based off their stores sales results vs. plans.

Pay range: $16.54-$16.75/Hour.

Job Type: Part-time

Pay: $16.54 - $16.75 per hour

Benefits:

Employee discount

Ability to Commute:

Oxon Hill, MD (Required)

Work Location: In person

Build-A-Bear Workshop

Latest Jobs

Part Time Sales Lead- Seasonal- Gaylord National Harbor