Tharseo IT is a veteran led, minority owned, Oracle partner focused on providing the government and higher education communities exceptional ERP migration and modernization services to OCI. Our vision is to be a leader in Oracle Cloud technology solutions and services, delivering unparalleled value to our clients worldwide. We aim to create a future where organizations can leverage the power of the cloud to innovate, optimize, and transform their agency or higher education institution, while enjoying exceptional customer service and support.

As a Technical Specialist Junior, you will be supporting the North Carolina Department of Technology, serving as an advanced level resource with specialized knowledge and experience in service desk and account management. You will use your technical expertise in the Service Delivery of an Information Technology Infrastructure and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact and demonstrates expertise in conveying technical and functional concepts for data protection in Operations and Security.

This is an onsite position in Raleigh, North Carolina.

Responsibilities:

Serves as a technical resource on all of NCDOT’s standard desktop applications to 12,000+ computer users
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs
Supports end user password resets
Instructs users via phone and/or email on the basic functionality of desktop applications
Follows detailed procedures while making recommendations for routine problem solutions
Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues
Distributes Agency-wide email communications and notices related to technology issues
Performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees
Functions as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level
Adhere to industry and company safety standards
Provides the knowledge and skills of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which employees are directly involved
Implement requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards
Provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success
Provides status on project work to management
Develop and maintain appropriate documentation for all responsible areas
Creating and maintaining all documentation of process and procedures for all areas this position is responsible for to be used by team members for operational standards of daily work and will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually
Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Qualifications:

High school diploma or equivalent (associate degree or technical certification preferred)
Ability to work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions
Ability to troubleshoot data and application access issues and adjust Active Directory properties as needed
Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management
Considerable knowledge as demonstrated by an understanding of critical information technology operations and security
In-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others
Strong communication skills, an ability to effectively interact with a broad range of end-users and others, as well as an ability to use a variety of resources for providing support
Experience with a technical specialty across large and complex implementations and systems
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions

Our Mission: We are dedicated to promoting diversity and creating a sense of belonging within our organization. Inclusion and diversity are at the core of our culture and values, and make us more innovative and creative in serving our clients and communities.

Compensation: At Tharseo IT, we understand that salaries for roles can vary significantly depending on factors such as location, specific role, skillsets, and level of experience. We believe in fairly rewarding our employees for their expertise and contributions and strive to ensure that our compensation packages are competitive and reflective of the current market value. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Tharseo IT’s benefit programs. Additionally, our offerings include health insurance, retirement benefits, paid leave, career development and flexible remote schedule.

Equal Employment Opportunity Statement

Tharseo IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal state or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Tharseo IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

CAPITAL CONSULTING LLC

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Technical Specialist Junior