Job Title

Medical Office Assistant / Front Desk – Acupuncture & Herbal Medicine Clinic(Bilingual English/Korean Preferred)

Job Summary

We are seeking a friendly, organized, and compassionate Acupuncture Clinic Front Desk & Patient Care Assistant to join our wellness team. This position combines front desk responsibilities with support for daily clinic operations to ensure a smooth and welcoming experience for patients.

The ideal candidate will be professional, detail-oriented, and committed to creating a calm and supportive healing environment. As the first point of contact for our patients, you will assist with scheduling appointments, insurance verification, patient communication, and administrative tasks while also helping with treatment room preparation, herbal medicine organization, and general clinic support.

This position offers an excellent opportunity to gain experience in a holistic healthcare environment while working closely with practitioners and patients.

Duties and Responsibilities

Front Desk & Patient Coordination

Greet patients warmly and professionally upon arrival
Schedule and manage patient appointments using clinic scheduling or EMR systems
Answer phone calls and respond to patient inquiries regarding treatments and services
Contact patients for appointment reminders, follow-ups, and scheduling updates
Verify insurance coverage and assist with insurance-related administrative tasks
Collect copays, treatment payments, and process transactions accurately
Maintain accurate patient records and assist with patient intake forms

Patient Care Support

Escort patients from the waiting area to treatment rooms
Provide basic post-treatment guidance after acupuncture sessions as instructed by the practitioner
Explain general instructions for herbal medicine use and precautions when taking herbal formulas
Ensure patients feel comfortable and supported during their visit

Treatment Room & Clinic Operations

Prepare treatment rooms between patients (changing linens, organizing supplies, light cleaning)
Maintain the cleanliness and organization of treatment rooms and waiting areas
Assist with organizing herbal medicine supplies and packaging materials
Monitor herbal inventory and assist with ordering herbal supplies when needed
Maintain general clinic organization and assist with supply management

General Administrative Support

Perform filing, data entry, and general administrative tasks
Help maintain a clean, professional, and welcoming clinic environment
Support the practitioner and clinic team to ensure efficient daily operations

Preferred Qualifications

Prior experience in a medical office, acupuncture clinic, chiropractic clinic, or wellness clinic preferred
Experience with insurance verification and patient billing is a plus
Familiarity with EMR or scheduling software is helpful
Strong computer skills, including Microsoft Office (Word, Excel)
Excellent communication and customer service skills
Ability to multitask in a fast-paced clinical environment

Language Requirement

Ability to communicate in both English and Korean is strongly preferred to support our diverse patient community.

Skills & Qualities

Friendly and compassionate attitude toward patients
Strong organizational and time-management skills
Professional phone etiquette
Attention to detail and reliability
Interest in holistic health and natural medicine

Work Environment

We are a patient-centered acupuncture and herbal medicine clinic dedicated to providing compassionate care and natural healing solutions. Our team values professionalism, teamwork, and creating a calm, welcoming atmosphere where patients feel supported throughout their healing journey.

Pay: $17.00 - $19.00 per hour

Benefits:

Employee discount
Flexible schedule

Work Location: In person

Cardinal Acupuncture LLC

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