Position Summary:

The Administrative Assistant provides administrative support to all departments within the agency to ensure efficient operations.

Responsibilities:

Scheduling Backup and General Office Operations:

Answer the phones and handle calls or forward messages as appropriate in the absence of the Scheduling Coordinators or whenever necessary.
Communicate with clients, family members, caregivers, and care managers regarding schedule changes or other issues.
Input information and upload documents into the scheduling system.
Assist caregivers in proper use of and troubleshooting for the caregiver app.

Client Coordination:

Schedule and send reminders for Home Safety Checks and for the initial and follow-up client care Assessments.
Respond, track, and follow up with inquiries from prospects to facilitate client acquisition.

Human Resources:

Assist with tasks such as recruitment, onboarding, orientation, training, and documentation as requested by the HR Coordinator or supervisors.

Information Management:

Miscellaneous:

Participate in quality assurance initiatives and compliance audits to uphold agency standards and regulatory requirements.
Complete other duties as assigned.

Qualifications and Skills:

High school diploma or equivalent.
Prior experience in administrative support and/or customer service, preferably in a healthcare or home care setting.
Knowledge of office management systems and procedures.
Proficient in computer skills, including experience with scheduling software, Microsoft Office suite, and electronic health records systems.
Excellent communication skills, both verbal and written, with the ability to interact professionally with clients, caregivers, and colleagues.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Ability to maintain confidentiality of sensitive information and adhere to ethical standards in handling client and employee data.
Basic knowledge of compliance requirements for home care agencies is a plus.

Working Conditions:

This position typically operates in an office environment within a home care agency, but responsibilities may entail occasional travel within the local area to interact with clients and caregivers in their residences or to attend meetings or events.
Work schedule is normally regular business hours Monday through Friday, but assistance with evenings, weekends, and/or holidays may be required to accommodate emergencies or unforeseen scheduling demands.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

Work Location: In person

Cardinal Home Care LLC

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