LOCATION: Annapolis Junction, MD | Shift: Sat-Sun 6am-8pm and Mon 6am-2pm

DUTIES AND RESPONSIBILITIES

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
May coach and provide guidance to less-experienced professionals.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

REQUIREMENTS

TS/SCI CLEARANCE WITH FS POLY IS REQUIRED

IAT Level 1

Education:

HS/GED w/10 years of experience

Bachelors' w/5 years of experience

IAT Level 1: CompTIA A+ CE, CompTIA Network+ CE

Mandatory Skill:

Customer service

ServiceNow Ticketing System

Salary:

The likely salary range is up to $94k. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

GWGES-0221

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Carson Solutions

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Tier 1 Help desk in MD