Salary: $53,000 per year

Catholic Charities of Baltimore, Dundalk Support Center- Building Hope is seeking a Case Manager to provide intensive case management including, but not limited to, as-needed services to participants / clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services.

The work schedule is Monday-Friday 8:30 AM - 4:30 PM.

The Esperanza Center is a comprehensive immigrant resource center that offers hope and essential services to people who are new to the United States. Immigrants from all over the world have received important resources and compassionate guidance at the Esperanza Center since 1963. Our dedicated staff and volunteers provide services and referrals, ESL education, health care, and free or low-cost immigration legal services to thousands of immigrants each year.

This position is supported by grant funding until July 2027 and the responsibilities with the role are governed by the terms and conditions of the grant. Employment may depend on the continuation or termination of the funding.

JOB DUTIES & RESPONSIBILITIES

Develops Individualized Service Plans (ISPs) in collaboration with participants, with a clear focus on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion.
Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix, and accurately documents and communicates results to inform service planning.
Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and compliance with the ISP.
Advocates effectively for individuals, families, and children, securing needed services within the community and following up to confirm support is received.
Collaborates with staff and volunteers to actively engage clients in programs that support their path to self-sufficiency, and takes initiative to ensure service alignment with individual goals.
Maintains accurate and up-to-date case files, enters data into the Service Point database in a timely manner, and ensures data integrity to support reporting and analysis.
Assists clients in accessing and completing applications for eligible benefits such as emergency cash assistance, SNAP, day care vouchers, and eviction prevention, and follows up to track outcomes and provide further support as needed.
Collects, inputs, and reports data in accordance with program requirements, and keeps supervisors informed of trends, issues, and participant outcomes as appropriate.
Utilizes Motivational Interviewing and strength-based coaching to help clients overcome barriers and take actionable steps toward their desired outcomes.
Fosters an environment aligned with Trauma Informed Care (TIC) principles by maintaining safety, trust, and emotional support in all client interactions.
Actively participates in all required meetings, trainings, and program events, including graduation ceremonies, and applies learned concepts to improve client outcomes.
Maintains a working knowledge of program services offered and appropriately connects clients to internal resources, reinforcing comprehensive support toward self-sufficiency.
Perform other duties as assigned.

PROGRAM SPECIFIC DUTIES:

Employees working in the following program(s) have responsibilities that are in addition to the above duties and responsibilities. These include, but are not limited to:

Esperanza:

Bilingual in Spanish, offering effective communication across diverse populations.
This position is supported by grant funding, and the responsibilities associated with the role are governed by the terms and conditions of the grant. Employment may depend on the continuation or termination of the funding.
Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state-issued restrictions on the licenses that would impede driver’s ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

EDUCATION & EXPERIENCE REQUIREMENTS:

Case Manager

Bachelor’s degree in Human Services, Social Work, or related field.
Two years related experience.
Excellent knowledge of case management and crisis intervention services
An equivalent combination of education and experience may be considered.

REQUIRED SKILLS & ABILITIES:

Demonstrates patience and composure when working with others, fostering positive relationships.
Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
Utilizes effective conflict resolution skills to address issues and maintain a positive environment.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

No remote or hybrid work availability based on core and essential functions of the position.
Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

Health/Dental/Vision
Vacation/sick/holiday pay
403(b) Retirement Plan with a discretionary employer contribution
Tuition Advancement
Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Licenses & Certifications

Required

Driver's License

Skills

Preferred

CASEMGR
CASEMGRW

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Catholic Charities of Baltimore

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