Preventative Maintenance Technician

Title: Preventative Maintenance Technician

Department: Home Services

Position Status: Full Time

Shift Schedule: Day

Exempt Status: Hourly Non-Exempt

About CDS Home Services: CDS Home Services is a leading provider of residential standby power and electrical solutions in the Mid-Atlantic region. For over 20 years, CDS Home Services has specialized in selling, installing, servicing, and maintaining home standby generators, helping homeowners prepare for power outages with turnkey backup power systems. As a trusted Generac dealer and Home Depot Service Provider, CDS installs hundreds of generators each year and supports customers through the entire process — from equipment selection and permitting to installation and warranty service. In addition to generator services, CDS offers a range of residential electrical services to support safe, efficient, and up-to-date electrical systems in the home. CDS Home Services operates throughout Maryland, Eastern Pennsylvania, Northern Virginia, and Delaware, delivering reliable solutions and peace of mind to its customers

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Put Safety First

2. Respect for Others

3. Treat Customer Orders Like Our Own

4. Deliverable Measurable Excellence

5. Pursue Relentless Improvement

About the Job

CDS Logistics & Home Services is seeking an entry level professional with experience in electrical or mechanical work for a Field PM Technician role. The PM Technician will be responsible for performing preventative maintenance, and basic repairs to Automated Standby Generators reporting directly to the Master Electrician. Our primary goal is to ensure excellent operational standards are met and to maintain high customer satisfaction.

Preventative Maintenance Technician

In this role you will work at different residential job site locations supporting CDS Home Services Customers by performing routine preventative maintenance on their in-home generators. You can anticipate this role to focus on customer service, technical and mechanical aptitude with the ability to trouble shoot issues in the field, and strong communication regarding daily deliverables with the office team. The right candidate will have the ability to develop and grow their technical and electrical skills and experience and will have the ability to grow within the Home Services Department. A successful applicant will be able to:

Perform quality work within deadlines
Interact and communicate professionally with internal and external customer groups
Prioritize daily tasks in consideration to Organizational Strategic Goals
Work independently while understanding the necessity for communicating and coordinating efforts with other employees and external customers

Successful applicant will be able to:

Perform quality work within deadlines.
Interact and communicate professionally with internal and external customer groups.
Prioritize daily tasks in consideration of Organizational Strategic Goals.
Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Essential Job Functions:

Strong technical aptitude of mechanical or electrical systems.
Time management skills to manage daily schedule.
Performing PM Service for generators with the highest possible standards to help insure the company’s goal of 95% renewal rates.
Completing warranty work on generators as well as filling out all corresponding paper work to insure proper billing.
Consistently provide accurate diagnostics by using proper techniques and methods provided by the manufacture’s standards.
Keeping company vehicle clean and organized and having routine maintenance completed on vehicle when needed.
Working with Generac and GE tech support to provide the best possible outcome for our customers.
Maintain high service level as measured by Trust Pilot at or above 9.8 Survey results.

Qualifications

Valid Driver’s License (company work vehicle will be provided)
High School Diploma or GED
1 year or preventative maintenance or electrical work
Strong communication skills (written, oral and listening)
Ability to Learn basic knowledge of generator and electrical theory
Aggressive in problem solving with excellent organizational skills
Displays a high degree of tact and diplomacy when speaking with clients, customers and subcontractors
Poses a willingness to learn while working independently

Preferred Qualifications

Experience with residential or commercial electric work
Experience working on generators
2-3 years’ experience with maintenance & mechanical work

Supervisory Responsibility

This position does not have supervisory responsibilities.

Competencies

Technical Ability
Electrical & Mechanical Aptitude
Communication.
Interpersonal Relationship Management
Customer Service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit for prolonged periods of time, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to +50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

This position works in the field at different residential job locations and requires travel to different job locations each day throughout the state of MD and in the surrounding area. (some work located in DC, Virginia and West Virginia, Pennsylvania).

Work Environment

This job operates in a home office environment and in the field on the road and at warehouse facilities throughout the Unites States. This role routinely uses office equipment such as computers, scanners, copiers, telephones, and occasionally uses warehouse equipment where trained and certified. This position will operate within warehouse production floors, loading docks and at delivery site locations

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Job Types: Full-time, Apprenticeship

Pay: $18.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
On-the-job training
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: On the road

CDS Home Services

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