The role of Tier 1 Technical Support is to provide the initial line of support to end users on a variety of technical issues. Tasks include identification, research and technical problems as well as gathering customer information, analyzing symptoms and determining the basic problem(s). Individuals in this position are expected to solve client issues and have an expert understanding of the IT product and services. More specifically, Tier 1 Technical Support focuses on the more entry level technology projects and concerns, including but not limited to:

Workstation administration and troubleshooting.
Security implementation and monitoring.
Provide incident resolution to customers with hardware, software, and application problems.
Network and firewall administration and troubleshooting.
Administration and resolution for Office365 and Google GSuite.
Diagnosing complex software issues.
Proficient with ticketing systems and RMM tools.
Documenting the incident status in the incident database tool.
Create and document internal protocols.
Vendor certifications is a plus.

Minimum Requirements: A+, Network+, Security+, and/or Security+ CompTIA certification; strong preference for candidates with previous experience working for a Managed Service Provider (MSP).

MUST be personable and project a professional image.

Expected to fulfill 40 hours of work Monday-Friday days during the day at our office in Crofton, MD and onsite in the surrounding area.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
Paid time off

Work Location: In person

Cheaper Than A Geek!!!

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MSP Tier 1 Technical Support