Overview:

Print Server Technician

New Carrollton, MD

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

The Print Server Technician will provide maintenance and operational support for any physical/virtual servicers (i.e., virtual servers compatible with government-owned virtual environments, including print servers, application servers, print queues, and Managed Print Server (MPS) server/desktop application software, hardware, and software components that comprise the whole of the MPS solution, including any supporting/dependent infrastructures.

Responsibilities:

Tier ½ Support Deploying solutions to cybersecurity vulnerabilities identified in the print and FAX environments.
Manage NIPRNET and SIPRNET print server environment, updates, and patches.
Manage and maintain print server environments.
Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) and estimated time to restore any application outages planned or unplanned whenever possible, whenever possible.
Keep service management informed of potential customer issues if unable to resolve.
Participate as a full member of a service workgroup and contribute to the group’s productivity.
Demonstrate the required proficiency by successfully completing the product training
Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
Manage assigned parts, tools, and any other assets provided.
Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
Provide timely and courteous customer service to facilitate customer satisfaction.
Meet and/or exceed all required standards, like Customer Notification, Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
Other duties as assigned.

Qualifications:

High school diploma or GED required
2+ years related experience managing print servers on a DOD network
2+ years of IT-related experience with the federal government
Print Server Management experience
CAC/PIV Authentication Infrastructure
Minimum background investigation (MBI)

Preferred Qualifications:

A+ and Network+, ITIL certification(s) preferred

Knowledge, Skills and Abilities:

Printer Server Management.
PC skills, including required demonstration in IE Navigation, File saves and movers, internet connectivity, using the PC/wireless devices for data entry, troubleshooting, and web access.
Functional knowledge of Microsoft Operating Systems, Windows, and Microsoft Office applications (i.e., Word, Excel).
Ability to successfully pass a drug-screening and a DMV background check.
Ability to work overtime on an occasional basis.
Ability to provide reliable transportation to service calls.
Proven excellent customer service skills.
Nuance, Cleo-stream, CenterWeb application skills is a plus.
Capture/Send software skills.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#CHENEGA ARCHITECTURE AND DESIGNS SOLUTIONS, LLC

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