JOB DESCRIPTION

Position: Service Representative/Driver - Annapolis, MD

Reports to: Delivery Manager

Job Summary

The Service Representative is responsible for delivering products to retail accounts safely and efficiently, ensuring exceptional customer service, market compliance, and merchandising standards. This position also supports promotional execution and acts as a key liaison between the company and retail customers. The Service Representative is expected to operate company vehicles professionally and comply with all applicable safety and DOT regulations.

Essential Duties and Responsibilities

Delivery and Servicing

Deliver assigned product routes efficiently, accurately, and safely.
Ensure all products are faced with labels visible to consumers at the point of sale.
Handle product returns and manage inventory within accounts.
Provide outstanding customer service, respond to customer requests, and escalate issues to the supervisor when needed.
Monitor backroom inventory and ensure stock is kept clean, neat, and organized.
Support “on-call” deliveries, pull-ups, and special events as scheduled.
Inform office staff of any changes in assigned account details.

Sales and Account Development

Partner with pre-sales personnel to prevent out-of-stocks and improve order accuracy.
Identify new sales opportunities within assigned accounts and report findings to your pre-sales representative.
Build and maintain goodwill with all assigned accounts by representing Mitchell Distributing in a professional, courteous, and respectful manner.
Supervise, train, and evaluate Route Assistants to ensure quality service.

Safety and Compliance

Maintain a valid Class A Commercial Driver’s License (CDL) and inform your supervisor of any violations or changes.
Maintain a current DOT physical card.
Complete daily pre- and post-trip inspections and document findings per DOT and company guidelines.
Drive assigned vehicle safely and maintain a clean driving record.
Maintain a clean delivery vehicle (interior and exterior) and a clean working area daily.
Follow all company safety practices and Anheuser-Busch procedures.
Report any accidents or equipment damage immediately using company documentation.
Safeguard all company property, equipment, and funds—responsibility for lost or damaged assets may result in reimbursement requirements.

Administrative and Operational Responsibilities

Make accurate daily bank deposits for route collections.
Complete all delivery paperwork, route logs, and impact documentation accurately and on time.
Communicate competitive activity, route issues, or service opportunities to management.
Adhere to all company policies and procedures, including those in the Employee Handbook.
Represent Mitchell Distributing and Anheuser-Busch positively at all times.

Minimum Requirements

High school diploma or GED
Valid Class A CDL and clean driving record
Ability to supervise and train Route Assistants
Basic communication and customer service skills
Willingness to work a flexible schedule including weekends and holidays as needed
Basic understanding of sales and merchandising principles
Strong attention to detail and organizational skills

Physical Requirements

Ability to lift and carry up to 50 lbs routinely
Ability to push and pull carts weighing over 100 lbs
Ability to stoop, bend, reach overhead, and walk throughout the day
Frequent entry and exit from commercial trucks
Must be able to meet physical demands required for safe and efficient delivery operations

Work Environment

Exposure to outdoor elements during loading/unloading
Fast-paced delivery environment requiring attention to timing and accuracy
Frequent customer interaction and team collaboration

Additional Information

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.

Equal Employment Opportunity Statement

Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Employment offers are conditional and subject to the satisfactory completion of a background check and drug screening. Failure to meet the company’s established criteria may result in withdrawal of the employment offer.

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