Description

We are looking a for an innovative, confident, customer service oriented professional who is excited to help lead our growing Drive-Thru production at Chick-fil-A Research Row.

Role Summary: The Drive-Thru Director has ultimate responsibility for safeguarding the financial success of the drive-thru while maintaining the Remarkable experience of Chick-fil-A Research Row. This role has a strong hospitality element, ensuring that the restaurant delivers high-quality food, drink, and customer service. The drive-thru needs to be very fast/efficient but never rushed. The ideal candidate will provide overall leadership and management to the drive-thru operations of the restaurant. This manager ensures all drive-thru team members understand all procedures, expectations, and goals associated with the drive-thru.

Requirements/Responsibilities

Must have 2 years restaurant management experience
Must work in a high volume fast paced environment
Proven track record of performance and food handlers license required.
Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
Business Acumen: Knows how business works
Makes good decisions in a timely manner based on a mixture of analysis, wisdom, and judgment
Clearly and comfortably delegates both routine and important tasks
Creates an environment where people do their best work
Oversees drive-thru operations
Performs huddles with team to communicate goals
Assists in controlling food, labor, and paper costs
Maintains safety and security
Grows drive-through sales through raising the number of cars served per hour/every hour
Ensuring cleanliness of window, register area, headset area, iPOS, and iPads
Evenings and mornings required

Knowledge/Skills/Requirements:

Associate Degree/BA or equivalent experience
Able to lift 40 - 60 pounds on a consistent basis
Ability to multi-task and work in a fast-paced environment
Ability to work a flexible schedule, including evenings, weekends, and holidays
Excellent verbal, written and electronic communications skills
Servant Leader, team oriented with a passion for people and world-class service
Posses the ability to manage drive and change

How Are You Successful?

CEM (guest survey module) – measured every 30 days
Speed of Service = top 20%
Order Accuracy = top 20%
Overall Guest Satisfaction = top 20%
ROE =100%
Training and Development – You must possess the ability to train, develop, and motivate team members. In order to take the next position in the company, you must be able to backfill your role.

Benefits:

Competitive Pay
Daily meals discounts
Uniforms
Leadership Development
College scholarships
Performance-based raises and promotions
Sundays off
Medical Benefits offered
401K (Matching)

Job Type: Full-time

Experience:

Drive-Thru: 5 years (Preferred)

Job Type: Full-time

Job Types: Part-time, Full-time

Pay: $22.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Physical Setting:

Quick service & fast food restaurant

Education:

Bachelor's (Preferred)

License/Certification:

Driver's License (Required)

Shift availability:

Night Shift (Preferred)

Work Location: In person

Chick-fil-A Research Row

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