CitySwing is an innovative indoor golf experience in the heart of Washington, DC, dedicated to making golf more accessible and inclusive. We provide a fun, welcoming, and technology-driven environment for golfers of all levels. Whether introducing the game to beginners or helping seasoned players refine their skills, CitySwing is the go-to destination for urban golf entertainment.

Job Summary

We are seeking a dynamic and customer-focused Golf Sales Associate to join our team. This role is ideal for someone passionate about golf, providing top-tier customer experiences and being a part of the most welcoming space in golf. The Golf Sales Associate will be responsible for driving revenue through membership sales, event bookings, retail sales, and all golf-related services while ensuring all guests have an exceptional time at CitySwing.

Responsibilities

Sales & Customer Engagement: Actively promote and sell memberships, private events, and all other CitySwing products to customers. Engage with customers to understand their needs and match them with the right services.
Guest Experience: Provide an outstanding customer experience by welcoming guests, explaining how the simulators work, and offering assistance with gameplay.
Retail & Merchandise: Assist guests with purchasing golf apparel, equipment, and accessories. Keep retail displays stocked and visually appealing.
Event Support: Work closely with the events team to execute corporate and private events, ensuring seamless experiences for all attendees.
Operational Support: Maintain a clean and organized facility, troubleshoot simulator issues, and help with basic tech support as needed.
Community Engagement: Represent CitySwing in the local community, building relationships to drive foot traffic and increase brand awareness.
Ensure high levels of customer satisfaction through exceptional service
Welcome customers to the studio and answer their queries
Check-in clients and guests for lessons, sim rentals, and events
Assess customer's needs and provide assistance and information
Assist golf professionals with subscription enrollment
Remain knowledgeable on products/services offered and discuss available options
Ability to contribute to and support studio sales
Process POS (point of sale) purchases
Take customer food and beverage (alcoholic and non-alcoholic) orders and deliver them promptly
Build productive and trusting relationships with customers
Comply with inventory control procedures
Help clean and maintain studio facilities
Position may require lifting up to 50 lbs
All other duties as assigned

Preferred Qualifications

Past work experience as a Retail Associate, Sales Representative, or Customer Service role
Excellent communication and interpersonal skills, along with a friendly and energetic personality
Familiarity with customer service best practices
Basic understanding of sales principles and/or experience with monthly sales goals
Basic Math skills
Hands-on experience with POS transactions
Familiarity with inventory procedures
Ability to perform under pressure and address complaints promptly
Availability to work flexible shifts (nights and weekends)
High school degree; BS degree in Business or a related field would be a plus

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

Employee discount

Shift:

10 hour shift
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Night shift

Work Location: In person

CitySwing

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