Position Summary

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

Under the close supervision of the Department Director or designee, the IT Technician I provides technical support to all end users for all computer types, network-based components and software. Additionally, the IT Technician provides support for classrooms, audio visual equipment, labs, desktop, printing, laptops, and tablets. This position is entry level and requires the use of basic skills acquired through prior work experience.

Reports to: Director, Technology Support

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

Specific Duties and Responsibilities

30% User Support

Provides technical support to technology end-users (desktop, labs, and/or classrooms) with a primary focus on hardware, software and peripheral equipment.
Provides audiovisual support to college functions including (but not limited to) classroom support, miscellaneous ceremonies, faculty support/projects, student projects and college-supported community sponsored affairs.
Provides technical support for the college’s high-profile events.
Provides first and second level support for voice telecommunications as required.
Closely coordinates activities with other ITS technical personnel and technology end-users to ensure the delivery of reliable desktop computing services. Works with the Technology team to develop and implement customer support services and procedures.
Provides face to face basic training for operation of phone system, microcomputer resources and network resources to end users.
Provides end user training for new software product, hardware and related technological equipment.
Provides face to face end users training for the proper operation of audiovisual, distance learning, and VTC equipment.

30% Hardware Configuration and Deployment

Assists with diagnostic testing and repairs of microcomputer hardware, software and peripheral equipment.
Assists with the configuration of microcomputer hardware, software and peripheral equipment to meet end user requirements while remaining in compliance with department/college policies, guidelines and configuration standards.
Relocates existing microcomputer equipment and assist in the installation and configuration of new microcomputer and/or network equipment as required.
Provides technical support for Distributed Printing, software and peripheral equipment used by the college.
Assists in administering college LANs and assists in installing and maintaining network hardware, cabling, etc. as required at the campus.
Assists with the technical aspects of the college’s distance learning network and video/web teleconferencing network. Maintains and troubleshoots the systems as required.
Assists in the installation, operation, maintenance and repairs of college audiovisual and distance learning equipment including but not limited to Smart Podiums.
Assists in coordinating the distribution and maintenance/repair of the college’s campus-wide closed-circuit television network.

20% Inventory and Disposition

Assists in stocking and maintaining the college’s microcomputer hardware parts inventory.
Performs an annual equipment inventory at the campus.
Assists in stocking and maintaining the college’s microcomputer hardware parts inventory.
Assists in the disposition of technology equipment and adheres to the proper procedures to ensure compliance with applicable regulations for disposition

20% - Planning and Documentation

Assists in the maintenance of proper documentation for microcomputer, desktop resources, audiovisual/distance learning equipment, video/web conferencing apps utilized at the campus.
Maintains a high level of technical expertise and stays abreast of current and developing trends in information technology through professional reading, attending industry conferences, and professional development (training, education, and participation in professional associations).
Works with the Software Purchasing Specialist to ensure that software licensing requirements are meet/enforced.
Maintains an adequate inventory of audiovisual consumables (lamps, batteries, cords, jacks and media recording supplies, etc.) needed to operate, maintain and repair all college audiovisual equipment. Requests purchase of additional inventory as required to maintain adequate stock levels.
Responsible for development and completion of documentation for work orders.
Assist in providing proper documentation for department monthly, quarterly and annual reports.

Additional Duties:

Performs other related work as assigned.

Minimum Education and Training

Required Education and Experience:

High School diploma or equivalent trade school training in a computer/technology related field
Minimum two years of experience in an educational computer support environment.
Minimum of one Industry certification in (A+, Net +, Microsoft MSP/MCSE or equivalent).

Minimum Qualifications and Standards Required

Knowledge, Skills, and Abilities:

Exceptional written and verbal communication and interpersonal skills are required for phone, email, and face-to-face correspondence with personnel at all levels of the organization.
Ability to interpret technical terms for non-technical persons.
Ability to embrace and adapt quickly to change.
Experience working in a technical team environment.
Experience providing end-user training and teaching experience .

PHYSICAL DEMANDS
The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

WORK ENVIRONMENT
May require work hour flexibility and some overtime related to specific needs/projects.

General Employment Information

The College of Southern Maryland is an Equal Opportunity Employer.

Background Checks

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

Conflict of Interest policy

No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with his or her duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full-time college employee who also holds a full-time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full-time positions. Full-time employees must promptly disclose in writing, on a form available from the Human Resources Office, to the college all other full-time employment or its equivalent in independent consulting.

Employment Frequently Asked Questions

Click here to find our frequently asked questions:https://www.csmd.edu/employment/frequently-asked-questions/index.html

College of Southern Maryland

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