Hotel Assistant General Manager

Under the direction of the Complex General Manager, the individual we are seeking will lead hotel operations of the Comfort Inn Pentagon City and oversee the Front Desk, Housekeeping, and Maintenance Departments of our hotel. The AGM will ensure that all policies and procedures are followed in order to uphold company standards. You should be an organized individual who can adapt to change, focus on our employees, strive for the highest guest satisfaction, and remain calm in stressful situations. Previous hotel experience will set you ahead of other candidates.

Primary Responsibilities

Directly supervising hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
Oversee the actives of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.
Participate or provide assistance in conducting weekly, quarterly, and annual meetings.
Assist General manager in recruiting, staffing strategies and ensuring all employee wages follow federal, state, and local wage and hour guidelines.
Performs functions of the General Manager in his or her absence.
Maintain responsible recording and accurate reporting guest balances, credit card receipts, registration information, and hotel funds.
Responsible for reviewing timecards on a timely basis to ensure accurate payroll.
Review vendor invoices and hotel orders for proper inventories and accurate payments.
Assist in the preparation of the annual budgets and marketing plans.
Offer guest assistance whenever possible.
Responsible for resolving escaped customer relations issues, respond to guest reviews, and ensure accurate online postings for the property.
Answer inquires pertaining to hotel policies and services.
Responsible for positively representing and promoting the property to all associates, guests, and general public.
Ensure systems and procedures are in place and followed for guest safety.
Fills in for vacant shift as needed including overnights.
Assist with sales and marketing efforts as directed by General Manager.

Desired Skills, Background, and Experience

Bachelor's Degree or equivalent years of experience required
Previous experience as a hotel department head or Assistant General Manager role
2+ years of supervisory experience required
Hotel Housekeeping Leadership experience highly preferred
Prior experience using Windows based software including Microsoft Office, hotel PMS systems, ADP, and accounting programs
Excellent organizational and prioritization skills
Good decision maker
Ability to work independently
Superior customer service skills
Excellent communication skills
Able to work a flexible schedule

*Salary based on experience and skill sets

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

Employee discount
Flexible schedule
Paid time off
Professional development assistance
Referral program

Schedule:

10 hour shift
Day shift
Evening shift
Holidays
Night shift
On call
Overnight shift
Weekends as needed

Experience:

Hotel Management: 1 year (Required)

Language:

Spanish (Preferred)

Ability to Commute:

Arlington, VA 22206 (Preferred)

Work Location: In person

Comfort Inn Pentagon City

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