Title: CAG- Fraud Investigation Services Associate III

United States

Category:Client Relationship Management & Service Delivery

Req ID13018

Job Type

Full-time regular

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

CAG - Fraud Investigation Services Associate III

$14.65 per hour

Are you looking to put your advanced communication and problem-solving skills to work? 

Enjoy Excellent Training, Career Opportunities a Great Culture and Great Benefits 

Join the Conduent Customer Experience Associate Team 

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. 

About the Role 

As a Customer Experience Associate III, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service. 

As a Fraud Investigation Services Associate III, you will be responsible for: 

Conducting thorough investigations into suspected fraudulent activities by analyzing financial records, transaction data, and other relevant documentation. 
Collaborating with internal and external teams to gather evidence and build cases against individuals or entities involved in fraudulent activities. 
Preparing detailed reports documenting findings, including evidence gathered, analysis conducted, and recommendations for further action. 
Staying up to date with the latest fraud detection techniques, tools, and regulations to continuously improve investigation processes and prevent future occurrences of fraud.

Requirements 

To be successful in this role you will: 

Minimum 6 months of experience in a call center or similar environment.
Have a High School Diploma or an equivalent level of education. 
Strong analytical skills with the ability to interpret complex financial data and identify irregularities or discrepancies. 
Excellent communication skills, both written and verbal, to effectively present findings and collaborate with colleagues or others. 
Prior experience in fraud investigation, or a related field is preferred, but not required. 
Ability to work independently and manage multiple investigations simultaneously in a fast-paced environment. 
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. 
Be able to submit a background check.

Working with us 

Join a rapidly growing organization that can support your career goals. 

Working for you 

What you get: 

Paid Training  
Career Growth Opportunities  
Full Benefit Options  
Great Work Environment  
Full Time

About Us 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. 

 Join Us 

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! 

Remote44

We are currently hiring for Puerto Rico.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $14.65 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Conduent

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CAG - Fraud Investigation Services Associate III