POSITION SUMMARY: The Front Desk Agent will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

Responsibilities and Duties

Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions.
Keeps current on hotel accommodations, services and local attractions.
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
Works with other departments as appropriate to arrange for services requested by the guest.
Stays current with developments in the hotel by reviewing and updating the communication log.
Prepares end of shift summaries and communications for management and other shifts.
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program.
Makes reservations in accordance with hotel's yield management practices.
Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
May be responsible for answering and fielding all calls to the hotel, both internal and external.
Identifies and records special billing instructions and notifies Accounting.
Obtains appropriate approvals and signatures for guest transactions.
Follows hotel policy on cash banks.
Maintains confidentiality of guest information.
Responsible for night audit process and all required reporting.

Qualifications and Skills

Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment.
Experience in choiceAdvantage system preferential.
Strong verbal, written and interpersonal skills.
Works well independently or as part of a team.
Strong attention to detail.
Commitment to exceptional guest service.
Ability to maintain a positive and professional attitude when handling all situations.
Adhere to the policies and procedures of the hotel.
Ability to work a flexible schedule including holidays and weekends.
Working knowledge of computer and math skills.

Other Information: We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. Will require background and drug screen prior to hire date.

Benefits:

Choice Hotels Employee Hotel Discounts
Paid time off

Schedule:

8 hour shift
Holiday shift possible

Education:

High school or equivalent (Preferred)

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

Employee discount
Paid time off

Experience:

hotel front desk: 1 year (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

Annapolis, MD 21401 (Required)

Work Location: In person

Country Inn & Suites Annapolis

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Hotel Front Desk Associate