Job Title: Dental Receptionist

Location: Silver Spring, MD

Company: Cummins Dental Group

About Us: Cummins Dental Group is a premier dental practice in Silver Spring, Maryland, dedicated to providing exceptional dental care to our diverse and ever-growing community. Our services encompass family dentistry, cosmetic dentistry, Invisalign, dental implants, emergency dental services, and more. We prioritize patient education, personalized treatment planning, and the use of advanced dental technology to ensure optimal oral health for our patients.

We place strong emphasis on supporting our team and adhere to the following core values:

Teamwork, Excellence, Accountability, Mindfulness, Customer Service, Doing the Right Thing, and Grace.

Position Overview: We are seeking a friendly, reliable, professional and organized Dental Receptionist to join our team. The ideal candidate will be the first point of contact for our patients, ensuring a welcoming atmosphere and efficient administrative operations.

Hours of Operation

Mon: 7:30 am - 5 pm

Tue: 6:30 am - 4 pm

Thu: 7:30 am - 5 pm

Fri: 7:30 am - 2 pm

Key Responsibilities

Patient Interaction:

Greet and welcome patients with a warm and professional demeanor.
Schedule and confirm appointments via phone, email, and text.
Address patient inquiries regarding appointments, services, and insurance.
Collect and update patient information, including medical histories and insurance details.

Administrative Duties:

Manage multi-line phone systems, directing calls appropriately.
Maintain appointment calendars to optimize daily schedules.
Verify patient insurance benefits and assist with billing inquiries.
Process in-office payments, create payment plans, understand and discuss financial options, issue receipts, and maintain accurate financial records.

Record Management:

Maintain and update patient records using dental practice management software.
Prepare charts and documentation for scheduled appointments.
Ensure patient confidentiality in accordance with HIPAA regulations.

Office Support:

Assist with recall and reactivation efforts to fill the schedule.
Uphold practice systems and operational procedures
Coordinate with the clinical team to ensure seamless patient flow.
Perform light office cleaning and organization duties as needed to maintain a professional environment.

Qualifications:

High school diploma or equivalent; additional training in dental or healthcare administration is a plus.
Previous experience as a dental receptionist or in a similar administrative role preferred.
Proficiency in dental practice management software and general office tools (e.g., Microsoft Office).
Strong interpersonal and communication skills with a focus on delivering a positive patient experience.
Ability to multitask and manage time effectively in a fast-paced environment.
Friendly demeanor, attention to detail, and ability to handle sensitive information confidentially.

Compensation: We offer a competitive hourly wage ranging from $18 to $22 commensurate with experience and qualifications.

Why Join Cummins Dental Group?

Patient-Centered Care: Work in a practice that emphasizes personalized care and patient education.
Advanced Technology: Be part of a team that utilizes state-of-the-art dental technology.
Professional Growth: Opportunities for continuous education and career advancement.
Community Engagement: Contribute to the health and wellness of the Silver Spring community.

How to Apply: Interested candidates are invited to apply here or submit their resume and a cover letter detailing their relevant experience to careers@smiledmv.com. Please include "Dental Receptionist Application" in the subject line.

Join Cummins Dental Group and be a part of a team that is dedicated to providing exceptional dental care in a friendly and professional environment.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 32 – 35 per week

Benefits:

401(k)
401(k) matching
Employee discount
Opportunities for advancement
Paid sick time
Paid time off

Schedule:

No nights
No weekends

Application Question(s):

How would you handle a situation where a patient is upset about a billing or scheduling issue?
Do you have experience with dental practice management software? If yes, which software have you used?

Experience:

Dental receptionist: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location: In person

Cummins Dental Group

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