Junior Program Coordinator – Developmental Disability Services

Daylight Healthcare Services, Inc.
Baltimore County, Maryland
Full-Time | Early Career

Start Your Career in Human Services Leadership

Daylight Healthcare Services, Inc. is looking for a motivated Junior Program Coordinator who wants to build a career in developmental disability services, healthcare operations, or human services leadership.

This is a growth-oriented position designed for someone who may be early in their professional career but is ambitious, dependable, organized, and ready to learn.

You do not need years of management experience.

We are looking for someone who wants hands-on experience learning how a growing human services organization operates—from supporting individuals and coordinating staff to documentation, compliance, incident management, scheduling, and program operations.

You’ll work closely with experienced members of our management team while gradually taking on greater responsibility as you develop.

Our goal is to find someone who can grow with Daylight Healthcare and eventually advance into larger leadership and operational roles within the company.

What You’ll Learn & Do

This isn’t a position where you’ll spend your entire day doing one repetitive task.

You’ll gain exposure to many parts of operating developmental disability programs.

Program Coordination

You’ll help:

Coordinate daily residential program operations
Ensure individuals receive their scheduled services and supports
Coordinate appointments, activities, transportation, and other individual needs
Communicate important information between staff and management
Follow up on outstanding program needs
Help keep residential operations organized and running smoothly

Staff Coordination

You’ll gain experience:

Communicating with Direct Support Professionals (DSPs)
Helping coordinate staff schedules and shift coverage
Following up on call-outs and staffing concerns
Helping onboard and orient new employees
Reinforcing staff expectations and company procedures
Communicating staff concerns to management
Learning how to effectively lead and support frontline employees

Documentation & Compliance

You’ll learn how documentation and compliance work within a regulated human services organization.

Responsibilities will include:

Reviewing staff documentation for completion and accuracy
Monitoring daily shift documentation
Reviewing health and residential documentation
Monitoring EVV entries
Following up on missing or incomplete documentation
Assisting with incident documentation
Maintaining organized program records
Learning documentation and compliance expectations within developmental disability services

Incident & Behavioral Support

You’ll also gain experience responding to real-world situations that occur within residential programs.

You’ll assist management with:

Receiving and reviewing incident reports
Gathering information from staff following incidents
Ensuring reports are factual and complete
Following up on behavioral and safety concerns
Communicating significant incidents to management
Learning appropriate escalation and emergency procedures

You will have support from experienced management when handling serious or unfamiliar situations.

Who We’re Looking For

We’re less interested in finding someone who has already done everything and more interested in finding someone with the potential and motivation to learn.

You may be a great fit if you:

Are early in your career and want meaningful professional experience
Recently graduated or are building a career in human services, healthcare, psychology, social work, business, or a related field
Have worked as a DSP, caregiver, residential counselor, behavioral technician, CNA, case management assistant, administrative coordinator, or similar position and want to move into leadership
Are comfortable communicating with different personalities
Are organized and pay attention to details
Learn technology quickly
Take initiative instead of waiting to be told everything
Can accept feedback and apply it
Are comfortable asking questions when you don’t know something
Can remain professional during stressful situations
Want responsibility and the opportunity to advance
Are looking for somewhere you can stay, develop, and grow

Experience

Previous leadership experience is NOT required.

Experience in developmental disabilities, behavioral health, healthcare, caregiving, residential services, administration, or customer service is helpful but not required for the right candidate.

We especially encourage applicants who have 1–3 years of relevant experience and are ready to take the next step in their career.

Education

High school diploma or GED required.

College coursework or a degree in areas such as:

Human Services
Psychology
Social Work
Healthcare Administration
Business Administration
Public Health
Sociology
Nursing/Healthcare

is preferred.

Current students approaching graduation and recent graduates with relevant experience are encouraged to apply.

What You’ll Gain

This position is designed to provide more than a paycheck.

The right candidate will gain hands-on experience in:

Human services operations
Program management
Staff leadership
Developmental disability services
Residential services
Documentation and compliance
Incident management
Healthcare administration
Employee coordination
Professional communication
Problem-solving and decision-making

You’ll work directly with company leadership and gain exposure to responsibilities that can prepare you for future positions such as:

Program Coordinator → Senior Coordinator → Program Manager → Operations Manager → Director/Leadership

Advancement is based on performance, reliability, leadership ability, company growth, and readiness for additional responsibility.

What We Value

We can teach systems and procedures.

What we’re looking for is someone who brings:

Reliability. Initiative. Professionalism. Curiosity. Accountability. Communication. Willingness to Learn.

We want someone who sees a growing organization and thinks:

“I want to be part of building this.”

Requirements

High school diploma or GED
Valid driver’s license
Reliable transportation
Strong written and verbal communication skills
Basic computer proficiency
Ability to learn electronic documentation systems such as Therap
Ability to maintain confidential information
Ability to work independently while also accepting supervision
Ability to successfully complete required background checks and training
Dependable attendance and punctuality

Schedule: Full-Time

Some flexibility may occasionally be required based on program needs.

Compensation

Starting Pay: $22 - $29/hour

Compensation is based on education, relevant experience, and qualifications.

Your Opportunity to Grow With Us

Daylight Healthcare Services, Inc. is continuing to grow, and we want to develop talented people alongside the organization.

We’re not simply looking to fill a coordinator position.

We’re looking for someone who can come in, learn the business, become excellent at their responsibilities, earn greater trust, and eventually take on larger responsibilities as Daylight Healthcare expands.

If you’re ambitious, dependable, eager to learn, and looking for an opportunity to build real experience in human services and healthcare operations, we’d like to hear from you.

Apply today and tell us why you’re interested in growing with Daylight Healthcare Services, Inc.

Daylight Healthcare Services, Inc. is an Equal Opportunity Employer.

Pay: $22.00 - $29.00 per hour

Work Location: In person

Daylight Healthcare Services

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