This position is located in the Department of Housing and Community Development (DHCD), Single Family Residential Rehabilitation Program. DHCD's mission is to produce and preserve opportunities for affordable housing and economic development and to revitalize underserved communities in the District of Columbia.

The incumbent is responsible for providing comprehensive administrative, technical, and program support to ensure the efficient operation of the office and the successful execution of program activities. This includes managing the flow of inquiries and correspondence, determining appropriate actions, and maintaining accurate control records and documentation. The incumbent ensures that all required print and electronic records are properly organized, reviewed, and filed, and delivers timely, professional, and customer‑focused service to internal staff, external partners, and all program stakeholders.

Duties and Responsibilities

Responds to a variety of inquiries requiring technical knowledge and refers other inquiries to appropriate office staff or to other organizations, as required. Handles various requests for information and resolves or assists in resolving a variety of conflicts that may arise. Receives and screens incoming correspondence and determines appropriate action. Determines those that can be acted upon personally and takes necessary action. Refers correspondence requiring supervisor's attention to supervisor or other appropriate staff person. Maintains control records on incoming correspondence and action documents and follows up on work in process to ensure timely reply or action. Performs administrative, program, and technical work to support the assigned program and its operations. Apply a broad and extensive technical and administrative procedures, methods, and techniques to support managers, supervisors, and high-level specialists. Prepares, receives, reviews, and verifies office documents. Maintains office records, locates and compiles data/information from files for the development of reports. Keeps a project calendar and informs staff of deadlines, other important dates, and similar administrative support work. Receives requests for information from other offices within the agency concerning programs(s) under the supervisor's control. Composes general correspondence pertaining to administrative matters (e.g., letters, memoranda, reports, etc.). Reviews correspondence and documents that were prepared for signature of the supervisor or high-level managers for correct format. Grammar, punctuation and any other special policy requirements.

Coordinates corrective action with the appropriate official or office when errors are identified. Serves as liaison between the supervisor and departmental employees. Provides timely, accurate, and current information to them and other appropriate officials concerning required reporting requirements. Coordinates the submission of a variety of reports and data (i.e., progress, status and fiscal reports, budgeting) to ensure fulfillment of established program requirements. Reconciles monthly reports in an automated data management system, when necessary. Provides guidance and recommendations relative to procedural and policy requisites, and other necessary matters, to fulfill any regulatory reporting requirements for the assigned program. Provides general administrative information to employees to keep them informed of current program issues and changes that affect the program and regulations. Develops and revises staffing patterns to ensure effectiveness of personnel in carrying out there mission. Utilizes a personal computer for basic typing, storing, or retrieving information.

Qualifications and Education

Specialized Experience – Experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and this is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

Licenses and Certifications

None

Working Conditions/Environment

Work is generally performed in an office setting.

Promotion Potential

No known promotion potential.

Other Significant Facts

Tour of Duty: Monday – Friday 8:15 a.m.- 4:45 p.m.

Pay Plan, Series, Grade: CS-0301-11

Collective Bargaining Unit: This position is in the collective bargaining unit represented by AFGE Local 2725 and you may be required to pay an agency service fee (dues) through direct payroll deduction.

Position Destination: This position has been deemed Security Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Dept Housing & Comm Dev

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