Who We Are

District of Columbia International School (DCI) is a public charter school serving over 1600 racially and economically diverse students in grades 6-12 from across the District of Columbia. We aim to provide our students with a world-class education that empowers them to follow their passions and change the world. DCI's education centers on an International Baccalaureate curriculum, advanced language learning in Chinese, Spanish, and French, and a culture focused on student agency supported by 1:1 technology.

Position Overview: DCI is hiring a full-time Help Desk Technician. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. In addition, the Technician responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. The Director is responsible for leading the IT/Help Desk team in providing technology support to the DCI community. This position will collaborate closely with the Librarian & Educational Technology Coordinator, Data and Assessment Manager, and Special Projects Coordinator.

Salary Range: $40,000 - $50,000 (Starting salary is determined by education and years of relevant experience)

Qualifications:

HS Diploma or equivalent
Bilingual in Spanish & English (preferred)
Relevant technical experience.
Ability to lift up and carry orders and deliveries short distances;
Excellent interpersonal and communication skills;
Experience in a school environment;
Comfortable in a Mac environment;
Experience using Google suite;
Able to draft and create documents and spreadsheets; and experience with implementing educational technology software and programs.
Available working hours Mondays through Friday, 8:00am to 4:30pm, as well as one afternoon per week of an afterschool club until 5:30pm. Occasional evening and weekend work may be required as job duties demand.

Key Qualities & Skills:

Provide Technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
Must have the ability to sit and stand for extended periods of time.
Respond to IT related queries either in person or over the phone
Train and assist computer users
Maintain performance of computer systems
Respond to faculty and student email messages needing help with Macbooks and Chromebooks
Ask appropriate questions to determine the nature of problems
Assist staff and students through solving computer related problems
Install, modify, and repair computer hardware and software
Assist with managing assets in a tracking system
Prepare new and returned computers for use by staff and students
Run diagnostics to resolve problems
Other duties as assigned

Faculty and Staff Development/Benefits: DCI is committed to the principles of servant leadership and to providing faculty and staff with the resources and training they need to provide an excellent education experience for every student and family.

We have a benefits package that includes health and disability insurance and paid leave.
We offer teachers daily planning time, professional development, and reasonable class sizes.
Teachers and staff have the appropriate technology and support to do their work.

DC International School is dedicated to the goal of building a culturally diverse faculty and staff committed to teaching and working in a multicultural and multilingual environment.

District of Columbia International School

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