POSITION SUMMARY

The Installation Lead is responsible for leading installation teams, delivering materials to client sites, and efficient, professional workmanship. This position acts as the on-site foreman to the team, leading by example with strong tool skills, great customer service, and excellent policy adherence. The Installation Lead works alongside the crew, coordinating the loading and unloading of trucks, leading the assembly and installation of office furniture, overseeing careful and responsible interaction with client spaces, and keeping the team on task. The Installation Lead is also responsible for the safe and timely transportation of team members, equipment, and goods to and from client sites.

POSITION EXPECTATIONS

Ensures all office furniture and fixtures, including systems furniture, case goods, accessories, and wall-hung units, are installed effectively, efficiently, and with high customer satisfaction
Accurately pulls, prepares, and stages product and materials; assembles and levels furniture according to manufacturer instructions
Performs basic installation functions, such as carrying and lifting, crating or uncrating product, assembling panels and components, cleaning and detailing, installing locks, etc.
Collects, checks, and loads all the day’s orders listed on daily project manifest
- Checks and loads all outgoing project materials
- Ensures load is secure and cannot shift or fall in transit
- Audits any outgoing orders and requests changes as necessary
- Marks any issues and reports to management
Delivers all outgoing product to clients and handles open pick-up requests
Ensures the crew is safely at the client site in a timely manner
Receives calls from the Douron team and makes accommodations for special requests as necessary
Processes all customer returns and undelivered items daily
Reports any undelivered orders and pick-up issues to Installation Manager
Maintains up-to-date vehicle checklist and reports concerns to management
Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
- Understands all company safety guidelines and protocols outlined in the Safety Handbook
- Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines
Inspects product thoroughly for concealed damages and reports any findings according to company procedure
Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites
Mindfully shows care at worksites, including responsible treatment of client property and facilities:
- Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;
- Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;
- Ensures no damage to client property or goods, whether item is preexisting or part of installation;
- Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;
- Confirms no product, materials, or tools are unintentionally left behind at worksite
Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing a team lift
Reviews upcoming assigned projects and make appropriate preparations in advance, including coordinating with the installation team, communicating with the company schedulers, and ensuring the truck is loaded with the needed product and equipment
Clearly communicates with the installation team, delegating tasks and guiding procedure
Acts as the on-site point-of-contact for the customer during the installation
Verifies other installers’ work each day to ensure quality
Appropriately wraps and secures all product to minimize the risk of damage
Collects supporting materials as needed, such as pictures for warranty claims or client signatures
Informs Installation Manager of any personnel updates or concerns
Maintains compliance with all company guidelines and company established standards
Maintains clear and timely communication with management, including updates and concerns
Builds a familiarity with the company’s product, including brands, specifications, finishes, and descriptions
Maintains customer confidence and protects operations by keeping information confidential
Other duties as assigned

MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications, and/or Licenses:

Valid driver’s license with a clean driving record
Valid DOT medical card
CDL credentials if needed for the type of vehicles assigned to the route
High school diploma or equivalent preferred

Experience:

1 year’s experience in a responsible or lead role strongly preferred
6 months’ experience driving a box truck strongly preferred
6 months’ experience in an installation or construction role preferredExperience in wholesale workspace furniture industry a plus

Knowledge/Skills:

Knowledge of safe use of tools and equipment
Knowledge of driving in a commercial environment, including procedures and vehicle maintenance
Proficiency with basic math skills
Ability to read measurements, installation instructions, and furniture layouts
Ability to work irregular hours, extended shifts, and weekends as needed
Possesses consistent access to reliable transportation that can accommodate varying start times
Proficiency with PCs and basic computer software
Ability to exchange information with others and understand and following directions
Ability to be attentive to details
Ability to work fully in person
Excellent presentation, listening, verbal, and written communication skills
Ability to manage and organize time to meet objectives and deadlines
Ability to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done
Lives and leads by company values and serves as an example of the best we want to see in our team.
Ability to interact professionally with customers, vendor partners, and fellow employees
Highly motivated to learn and grow - self-directed and proactive
Reliable and responsive
Demonstrates honesty, integrity, and conscientiousness – cares about doing the right thing, not the easy thing
Possesses a positive attitude and sense of humor
Possesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challenges

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the associate may be required to do the following:

Ascend and descend ladders, stairs, scaffolding, and ramps
Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat
Move self in different positions to accomplish tasks in various environments
Remain in a stationary position, often standing or sitting for prolonged periods
Move about to accomplish tasks or move from one worksite to another
Adjust or move objects up to 2,000 lbs. in all directions using proper lifting technique and equipment
Lift up to 100 lbs. unassisted
Operate machinery, power tools, and standard warehouse material-handling equipment
Operate motor vehicles
Communicate with others to exchange information
Repeat motions that may include the wrists, hands and/or fingers
Assess the accuracy, neatness, and thoroughness of work

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate regularly works in a fast-paced, noisy, non-temperature-controlled environment, varying between internal warehouse environments, delivery vehicles, outdoors, and internal/external customer locations.

COMPENSATION

Wage range: $20 - $23 per hour, paid on a biweekly basis
Medical, dental, and vision insurance available for single or family coverage for full-time employees
Employer-paid disability, AD&D, and life insurances coverage
Additional insurance and savings account opportunities
401(k) plans with company match for qualifying employees
Paid time off and holidays

About the Company

Douron a Division of TSRC, Inc. (The Supply Room Companies, Inc.) is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the largest independent office supply dealer in the Mid-Atlantic region, and have locations in Colorado, Delaware, Maryland, Virginia, and Wyoming. A family-owned and -operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.

TSRC, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.

If you are a qualified individual with a disability or are a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at (804) 412-1200.

TSRC, Inc. maintains a drug-free workplace.

Douron, Inc.

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