Position Details:

Job Title: Computer System Analysts – Level I

Job Type: Full-time

Location: Hybrid – Bethesda, MD

On-site two days a week

Revised: 7/10/2025

Dynanet Corporation Overview:

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

Roles & Responsibilities:

Analyze information requirements.
Evaluate analytically and systematically problems of workflow, organization, and planning and assist Senior Computer Systems Analyst and Computer Systems Analyst develop appropriate corrective action.
Help develop plans for automated information systems from project inception to conclusion. Define the problem, and develop system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests.
Under the supervision of a Senior Computer Systems Analyst or a Computer Systems Analyst, coordinate closely with programmers to ensure proper implementation of program and system specifications.
Develop, in conjunction with functional users, alternative system solutions.

Required Professional Skills:

Requires technical computer and customer service skills.
Foundation Certificate in IT Service Management (ITIL) v3 or higher
Certificate in Microsoft Operations Framework (MOF)
MTA: Microsoft Technology Associate
MCSA: Microsoft Certified Solutions Associate
MSCE: Microsoft Certified Solutions Expert
Apple Certified Associate – Mac Integration Basics (current or current -1 version)
Apple Certified Support Professional (current or current -1 version)
CompTIA A+ Certified Professional
CompTIA Network+ Certified Professional 52
CompTIA Security+ Certified Professional
Jamf Certified Tech
Jamf Certified Expert

Dynanet Team Requirements and Expectations:

Possess Strong written and verbal communication skills.
Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Education/Experience Requirements:

This position requires a bachelor’s degree along with at least two (2) years of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least four (4) years of relevant work experience

Employee Benefits Overview:

Industry Competitive Compensation
Medical and Dental Insurance
Paid Time Off/Holidays
401(k) Retirement Plans with Matching
Remote Work
Paid Training
Employee Referral Program
Employee Development Program?

Dynanet Corporation

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