Bilingual Front Desk / Medical Assistant / Personal Assistant – Job Description

Position Overview

The Bilingual Front Desk / Medical Assistant / Personal Assistant provides high‑quality administrative, clinical, and personal support to ensure smooth daily operations. This role requires excellent communication skills in English and Spanish, strong organizational abilities, and a professional, patient‑focused demeanor.

Summary

This role is ideal for someone who is organized, bilingual, patient‑focused, and comfortable balancing front desk duties, medical assistant tasks, and personal assistant responsibilities. It’s a hybrid position that keeps the office running smoothly while supporting both patients and leadership.

Key Responsibilities

Front Desk & Administrative Duties

Greet patients, visitors, and vendors with a warm, professional attitude
Answer phones, schedule appointments, and manage calendars
Check patients in/out and verify insurance information
Maintain organized records, files, and documentation
Handle incoming/outgoing mail, emails, and office correspondence
Assist with billing, payments, and basic bookkeeping tasks
Coordinate referrals, authorizations, and follow‑up appointments

Medical Assistant Duties

Prepare exam rooms and maintain cleanliness and supplies
Assist providers with basic clinical tasks (vitals, patient intake, documentation)
Update patient charts and enter accurate medical information
Support workflow during busy clinic hours
Follow HIPAA guidelines and maintain strict confidentiality
Provide compassionate assistance to patients and families

Personal Assistant Duties

Manage schedules, reminders, and personal errands for leadership
Assist with travel arrangements, reservations, and event coordination
Handle confidential personal matters with discretion
Support daily operational needs as assigned
Maintain a proactive, solutions‑focused approach
Pay bills, remind doctors of appointments

Required Skills & Qualifications

Bilingual: English & Spanish (verbal and written)
Strong customer service and communication skills
Experience in a medical office preferred (but not always required)
Ability to multitask in a fast‑paced environment
Professional appearance and positive attitude
Proficiency with computers, scheduling systems, and EMR software
High level of discretion and reliability

Preferred Qualifications

Certified Medical Assistant (CMA/RMA)
Experience with insurance verification and billing
Prior experience supporting executives or office leadership

Work Environment

Front desk reception area and clinical exam rooms
Interaction with patients, staff, and medical providers
Requires sitting, standing, and occasional lifting of up to 25 lbs

Join us to be part of a dedicated team committed to providing outstanding patient care while supporting your professional growth! This role offers an engaging environment where your skills make a real impact on patients’ health journeys. We value energetic individuals eager to contribute their expertise in a collaborative setting that prioritizes excellence in healthcare delivery.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid sick time
Paid time off

Work Location: In person

Emerson Clinical Research Institute

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Bilingual Front Desk / Medical Assistant / Personal Assistant – Job Description Position Overview