About the Role:

As a Tier 1 IT Support Technician, you’ll be the first point of contact for our clients, assisting with technical support, troubleshooting, and issue resolution. This role includes a mix of remote support and occasional onsite visits for clients in the Washington, D.C., Maryland, and Virginia (DMV) area.

What You’ll Do:

✅ Respond to and resolve Level 1 IT support tickets via phone, email, and remote tools
✅ Troubleshoot Windows & Mac workstations, printers, and basic network issues
✅ Assist with Microsoft 365 administration (password resets, user management, basic troubleshooting)
✅ Provide basic cybersecurity guidance and enforce security policies
✅ Help clients with software installation, updates, and general IT support needs
✅ Escalate complex issues to Tier 2/Tier 3 as needed
✅ Document issues and solutions in the ticketing system

What We’re Looking For:
1+ years of IT support experience (MSP experience is a plus!)
Strong knowledge of Windows 10/11, Microsoft 365, and basic networking
Experience with Active Directory, remote desktop tools, and troubleshooting common IT issues
Excellent customer service and communication skills
Ability to work independently and as part of a team
Located in the DMV area and available for occasional onsite visits

Flexible work from home options available.

Envision Consulting

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Tier 1 IT Support Technician