The Command Center Specialist is located within WCSA’s Command Center, Support Services Department of the Public Safety Division. The Command Center provides on a 24 hour per day, 7 days a week emergency response services to include critical incidents, emergency notification responses, communications, critical incident support team assistance, tactical support, database access, and record communications services. The incumbent works on a rotating or fixed shift. The Command Center Specialist reports to the Assistant Manager, Support Services.

RESPONSIBILITIES: Provides communication support by handling routine radio and telephone communications.
Independently provides communications tactical support in potentially life threatening situations in coordination with District of Columbia emergency personnel.
Monitors WCSA activities via CCTV and radio to ensure compliance with established safety and security rules and regulations
Notifies and dispatches the appropriate law enforcement authority in cases of emergencies such as fire and bombings/bombs threats.
Assists in analyzing and evaluating security systems data in order to assist in prevention or protection against hazardous and criminal activity.
Maintains current contact list of essential personnel for emergency.
Monitors security alarm and CCTV systems to guard against theft and/or damage to WCSA employees, clients and property.
Performs computerized access control functions for space secured through the Integrated Access Control system.
Documents and maintains shift activity in Command Center database.
Receives and answers calls relating to lost property and assists with location of such property.
Dispatches work assignments with other Security Services personnel in support of WCSA efforts in monitoring and regulating building access.
Performs a variety of related tasks and duties as assigned.

QUALIFICATIONS: High School diploma or equivalent.
Two (2) years of experience in security/law enforcement, preferably as a Special Police Officer.

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Command Center Specialist