About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential. Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Duties and Responsibilities

Under direct supervision of the on-site provider, assists in the delivery of patient care
Perform job in accordance with Company Mission, vision, and goals.
Assists in bringing patients to pre-op, recovery and transporting for discharges
Assist patients with medical forms, as necessary.
Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
Accurately completes applicable paperwork; ensuring patient medical records are complete.
Prepare all forms and requisitions as instructed by the provider.
Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability.
Verifies patient information by interviewing patients; recording medical history; confirming purpose of visit, and confirming patient ID.

Answers telephones in a professional manner and deliver messages promptly.
Returns patient calls in a timely manner.
Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current.
Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards.
Maintains knowledge of, and comply with State, Company and any other applicable policies and procedures.
Assists nursing staff with obtaining and recording vital signs, pregnancy tests and glucometer checks. Verifies patient history information and takes detailed history when indicated. Informs nursing staff and physician of results.
Makes frequent rounds on patients in pre-op and recovery to provide for any other needs of the patient prior to discharge.
Perform daily, weekly and monthly safety and equipment checks.
Daily reviews upcoming cases and notifies nurses of any potential issues.
Reviews schedule daily and assist with office procedures to help maintain patient flow, and accuracy of scheduled procedure.
Assists with inventory and order supplies for all procedures in the procedure room as directed.
Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures.
Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures.
Assists providers by passing instruments and supplies to them and holding retractors (as needed) during procedures.
If assisting with procedures, adheres to all federal, state and nursing regulations and protocols including but not limited to patient safety procedures such as verification of patient identification prior to procedures
- Immediately prior to the start of any procedure in the procedure room, initiate/participate in a time-out and ensures correct patient, procedure, site and side, and that there are no additional concerns.
- Identifies every patient with two identifiers: full name and date of birth
- Document this information in the EMR including the time of the time-out
Sterilizes and breaks down procedure room after each patient and ensures procedure room is cleaned prior to the beginning of a procedure.
Keeps rooms clean and stocked with supplies.
Maintains stock of medicines and supplies as necessary. Advises Office Manager when replacements are needed.
Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment.
Monitors personal and provider staff task buckets in the EMR.
Operates, sterilizes, and maintains necessary equipment, including but not limited to the autoclave, RFA machine, etc.
Assists the physician with use of the C-Arm
Accurately maintains daily/monthly record keeping of radiation logs.
Accurately completes and maintains all applicable records and logs (i.e.: radiation, spore testing, equipment, medical records, etc.).
Properly maintains examination/procedure rooms, recovery areas, nurse's stations, and all other clinical areas.
Starts IV as needed after competency skills check-off.
Instructs patients in simple procedures/tests and dispenses appropriate educational materials (clinical office only).
Relays provider orders to the patient (clinical office only).
Prepares, cleans and maintains all clinical equipment (clinical office only).
Draws up injections to be administered (clinical office only).
Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, take necessary steps to obtain the records (clinical office only).
Fits patients for durable medical equipment (DME) and completes all applicable paperwork, as directed (clinical office only).
Keeps rooms clean and stocked with supplies.
Properly maintains examination rooms and all other clinical areas (clinical office only).
Checks work e-mail on a regular basis throughout the workday.
Participate in and complete all required training and in-services.

Motor Vehicle Report Monitoring

In the event Employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, that Employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle in furtherance of Company business without a valid state-issued driver’s license to do so and/or maintain insurance of the type and amounts set forth herein shall subject the Employee to immediate disciplinary action up to and including termination.

Education and Experience

High school diploma or GED equivalent
M.A. or C.N.A. Certification required
Medical Terminology
Fluoroscopy Experience Preferred

Required Skills

6 months’ experience in medical office environment
Certification for CPR, First Aid, EKG, and/or Phlebotomy and BLS
Basic understanding of medical procedures and terminology
Tact and skill in patient management
Excellent communication and organizational skills
Ability to effectively interact with doctors, patients, and co-workers

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Excelisa Injury Care

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