Description

Under close supervision of the Supervisor, Networking & Operations performs entry-level network operations and/or telecommunication support to ensure proper computer operation to accomplish business tasks.

Examples of Duties

Performs cable routing and termination, equipment installation, configuration, labeling and documentation.
Administer and maintain user accounts in Active Directory, SAP and other systems.
Review new technology and upgrades for client workstations and communication devices. Prepare recommendations for supervisor approval.
Maintain and support wireless communication devices.
Maintain and support audio visual equipment.
Provision new phone handsets and manage moves and changes.
Perform network asset management, including maintenance of network component inventory and related documentation.
Field help requests from end users via telephone and e-mail in a courteous manner.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Perform desktop level fixes, including install and upgrade software, install hardware, implement file backups, and configure systems and applications.
Install, configure and test standard operating systems and software programs.
Prepare new desktops and notebooks for deployment, migrate user data to new equipment.
Provide basic user training.
Provides assistance to other staff as needed.
Performs other duties as assigned or required.

Typical Qualifications

Possession of an Associate's Degree in Computer Science or related field and two years' experience in direct user, network and/or telecommunications support or a Bachelor's Degree in Computer Science or related field.
Basic knowledge of data communications protocols and industry standards such as intranet and internet..
Basic knowledge of hardware and software, cabling, power requirements, ancillary equipment, and how they relate to network operations and/or telecommunications systems.
Working technical knowledge of network and desktop computer operating systems.
Experience with desktop operating systems, including Microsoft Windows 7 or later in a Microsoft Active Directory environment.
Extensive application support experience with Microsoft Office.
Experience with Apple IOS products and services.
Hands-on hardware troubleshooting experience.
Familiarity with desktop computers in a network environment.
Familiarity with basic wireless communications technologies.
Ability to work in a team environment.
Ability to install system hardware and software.
Ability to assist users in solving system problems.
Ability to plan, organize and conduct studies, assignments and administrative procedures.
Ability to communicate effectively, both orally and in writing.
Ability to translate technical language into terms understandable to management and employees.
Ability to evaluate and recommend software applications to meet business needs.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Ability to establish and maintain effective business relationships.
Ability to write clear and detailed problem resolution or systems documentation.
Ability to work beyond normal business hours as needed.
Must pass a controlled substance (drug) test for employment.

FairFax Water

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