This position is located at the front desk of the Office of the Fire and Emergency Medical Services, Chief of Staff division. The incumbent serves as a Staff Assistant by providing support work. In this capacity, the employee performs duties such as ensuring compliance with regulations and analyzing facts of generic or specific concerns.

Duties and Responsibilities
In this role, the employee handles walk‑in visitors or telephone calls to the Office of the Fire Chief. Responds to calls and inquiries, both verbally and if asked by the supervisor, in writing, on behalf of the Office of the Fire and EMS Chief. Directs calls to appropriate staff and officials based on knowledge of programs and organizational responsibilities of the department. Coordinates correspondence with and reports to other entities including but not limited to internal staff, external stakeholders, City Council, and city government officials. Follows up on assignments made by the supervisor. Attends meetings and takes notes, maintains calendars, records, and prepares meeting results on an as-needed basis. Provides meeting notes to supervisor and provides administrative support to supervisor in finalizing reports and other data as necessary. The employee will respond to calls, and inquiries; organize and maintain a central filing system; compile data for reports; perform data entry, coordinate travel; and schedule meetings. Ensure compliance with all regulations and procedures. Coordinates procurement requests. Analyzes facts involving administrative problems within the limits of standard or acceptable management and administrative practices. Assists in data entry and preparing project papers. Reviews existing methods or practices and makes recommendations for improving workflow processes and revises current methods, techniques, and procedures as deemed appropriate.

Incumbent will provide administrative support work, such as ensuring compliance with regulations, analyzing facts, conducting research of general or specific concerns; reviewing existing methods; responds to calls and inquiries; organizing and maintaining a central filing system; compiling data for reports; may participate in correspondence management; coordinates travel; and schedules meetings, etc. Ensures compliance with all applicable regulations and procedures, coordinates procurement requests, and maintains management information system reports relative to the status of various activities within the agency.

Qualifications and Education
Candidates must have Specialized experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade in the normal line of progression.

License and Certification
None

Working Condition/Environment
Work is performed in an office setting, where there is adequate light, heat, and ventilation. Occasional field visits may be required such as external meetings or FEMS events.

Other Significant Facts
Customer Service experience is preferred. This position does not serve in a telework capacity.

Pay Plan, Series, Grade: CS-0301-07

Tour of Duty: Monday – Friday 8:15am – 4:45pm; non flexible

Collective Bargaining Unit: This position is not covered under the collective bargaining unit

Duration of Appointment: Career Service – Regular Appointment

Position Designation: This position has been designated as Security Sensitive. Pursuant to Chapter 4 of the D.C. Personnel Regulations; in addition to the general suitability screening, individuals applying for or occupying security sensitive positions are subject to the following checks and tests: Criminal background check, Traffic record check, and Consumer credit check (as applicable), Reasonable suspicion drug and alcohol test, and Post-accident or incident drug and alcohol test. As a condition of employment and will be subject to periodic criminal background checks for the duration of your tenure.

Residency Preference: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidate will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Fire & Emergency Medical Svs

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