The Systems Support Specialist I (SS1) is responsible for providing basic help desk support for desktop workstations, laptops, and peripherals to both local and remote users. The SS1 will install, fix or repair all Windows platforms, systems, files, and directories. The Systems Support Specialist I will load baseline software, support user accounts and access configurations. The SS1 will travel to remote sites as needed to provide field based support. The SS1 will use strong customer service skills to provide quick and efficient user support to Five Guys users and systems

Essential Duties and Responsibilities:

Provides Remote User Support, traveling to remote sites as necessary to provide project support for new store openings, acquisitions, sales and closures
Furnishes Level I & II Help Desk Support
Administers, builds and maintains access control and site security
Provides end user support for all systems
Supports Telecommunications clients and users
Identifies the need for and provides user training
Handles administrative duties including correspondence and document management
Codes invoice and submit for payment
Provides Compliance reporting submission

Other Duties and Responsibilities:

May be assigned other duties to support other IT team members or those in outside departments as directed by immediate supervisor.

Essential Accountabilities:
The Systems Support Specialist requires relevant work experience with desktop and laptop hardware, printing and scanning hardware and basic networking.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Degree in Computer Science or 2+ years relevant work experience
Comptia A+ Certification Preferred
MCTS Certification Preferred

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Sys. Support Specialist I