Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com .

Job Description:

Role Overview

We are looking for an onsite Helpdesk Technician to support employees based in our Arlington office. This role focuses on in-person, desk-side support during U.S. business hours and acts as the local IT presence for the office.

The right candidate is dependable, technically capable at L1/L2 support, and comfortable working directly with employees and leadership in a professional office environment.

Key Responsibilities

Provide onsite IT support for employees in the Arlington office
Handle walk-ups, desk-side issues, and urgent onsite needs
Troubleshoot hardware, software, and connectivity issues (Windows and macOS)
Support meeting rooms and basic A/V setup (Teams, Zoom, displays)
Assist with laptop setup, swaps, and refreshes
Support onboarding and offboarding activities onsite
Manage tickets in ServiceNow (or similar), including follow-through and updates
Partner with offshore Service Desk and infrastructure teams for escalations
Maintain basic asset tracking and documentation
Help identify recurring issues and improve local support processes

Required Qualifications and Experience

2–5 years of experience in desktop support or helpdesk roles
Hands-on experience supporting Windows and macOS devices
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Basic experience with Active Directory or Azure AD
Experience using a ticketing system (ServiceNow preferred)
Strong communication skills and a steady, professional approach
Comfortable working onsite and independently

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

Fluence Energy

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