FVCbank

Facilities Assistant and IT Help Desk Support - Job Description

Title: Facilities Assistant & IT Help Desk Support
Department(s): Fairfax
Reports to: Chief Administrative Officer and CTO/ISO

About Us:

Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment for our employees. Our continuous efforts in supporting our employees to be successful is one of our most important responsibilities. We believe that in order to provide exceptional service to our customers and the community, our employees must be a priority. If you want to join a company that is dedicated to helping you be successful and grow in your career, then join us at FVCbank.

Job Summary

The Facilities Assistant and IT Help Desk Support will coordinate and facilitate scheduled and unscheduled maintenance and repairs of all equipment and systems to maintain efficient and smooth operation of FVCbank offices and branches. Requires occasional travel to other FVCbank locations.

Essential Job Functions

Assist with scheduling general building and equipment repairs and preventative maintenance
Confirms assigned equipment is in proper working order and available for use
Maintains physical spaces, ensuring a safe, clean, and functional environment
Receives, manages, and processes work order requests; ensures problems are resolved quickly
Assists with coordinating maintenance and repair of all building systems. Building systems include alarm/safety panels, HVAC, electrical, lighting, plumbing, fire protection, structural, hardware and keying
Acts as liaison between management and any outside contractors needed to resolve specialized problems
Maintains inventory of supplies and parts; reorders as needed
Coordinate and report deficiencies of facilities, provides suggestions for improvement
Help coordinate preventive maintenance programs to ensure optimal performance of all equipment
Available for various shifts and to occasionally work extended hours, nights, weekends and holiday to ensure necessary repairs are completed. Responds to afterhours emergencies if other personnel are not available
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices
Provides IT support for PCs, tablets, printers, phones, servers, and related equipment
Perform routine IT technical assistance, password resets, hardware repairs and replacements for desktops, and laptops.
Accurately documents instances of desktop equipment or component failure, repair, installation, and removal. Assists with equipment inventory.
Assist in the procurement and setup of new IT equipment
Travel to FVCbank locations for onsite technical support
Performs other related duties as assigned.

Job Requirements

Excellent verbal and written communication skills.
Experience as facilities/property management admin and basic technical support
Proficient in Microsoft Office Suite or related software necessary to create and maintain reports and logs.
Excellent organizational skills and attention to detail.
Ability to perform well in a fast-paced environment.
Ability to work weekends and holidays as needed.

Abilities Required

Moderate level of analytical and problem solving skills.
Self-motivated, resourceful and detailed oriented.
Excellent communication, both verbal and written, with the ability to summarizing findings and presenting in a clear, concise manner to Management.
The ability to navigate the internet, and perform research from additional online resources.
Proficiency utilizing current technology and software applications related to the position, including the Microsoft Office Suite of applications.
Understand the confidentiality of work environment and respond accordingly to protect and preserve sensitive information.

Additional Requirements

Ability to sit, stand, kneel, and bend for extended periods of time
Must be able to operate a computer keyboard, mouse, and other computer components
Ability to converse and exchange information with all levels of staff within the organization
Ability to observe, perceive, and identify data
Must be able to lift up to 15 pounds at a time
Must be able to travel to multiple locations, including with equipment, as needed.

Disclaimer

The position for which you are applying is one that would have access to cash, financial instruments, financial transactions, or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse of misappropriation of financial instruments or information which is essential function of the position for which you are applying. A consumer report and additional background reports are requested of all applicants on that basis.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an Affirmative Action/EEO Employer. We do not discriminate on the basis of race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation or any other characteristic protected by federal, state or local law.

Apply at www.fvcbank.com/ Careers Tab

FVCBANK

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