Job Summary:
Responsible for providing general assistance to professional and technical personnel rendering patient care.

Essential Functions:
1. Preloads, reviews charts and or EMR for scheduled patients before clinic starts. Ensures that needed lab or other results are in the EMR.

2. Schedules patient appointments.

3. Monitors appointment schedule to ensure low wait time, and that all patients are identified and not overlooked.

4. Escorts patient back to the exam room; updates the problem list and or history; obtains and records vital signs and reason for visit; prepares the patient for the provider.

5. Performs vision and hearing screens at the request of the provider. For routine visits, screenings should be done prior to the provider seeing the patient.

6. Assists provider with examination and/or procedures as appropriate.

7. Reviews EMR for lab orders, performs phlebotomy, and processes appropriate specimens for outside lab. Adheres to standards for appropriate collection of all specimens.

8. Orders lab supplies and performs in house lab tests as ordered by the provider. Performs Quality Control testing and documents in EMR and/or on Lab Quality Control forms, as appropriate.

9. Follows proper procedure to check and document expired vaccines, emergency equipment and records refrigerator temperatures for Vaccine and Labs; maintains medical supplies and vaccine inventory.

10. Performs Immunizations, EKG’s, pulse oximetry, peak flows, PPDs and other tests ordered by the provider.

11. Completes referrals, including preauthorization, as appropriate; assists case management by follow through of patient compliance with alerts.

12. Returns and follow up calls to patients for the provider. Provides follow up services as requested by the provider and/or as indicated by the needs of the patient.

13. Cleans and stocks examination rooms.

14. Assists with completion of school forms, medical leave and disability forms for signature by the provider.

15. Documents telephone contacts with patients in EMR.

Nonessential Functions:
16. Participates in team/staff meetings; attends in-service meetings and applicable workshops.

17. Performs any and all other duties necessary for patient care.

Competencies:
Quality

Respect

Professionalism

Teamwork

Commitment

Supervisory Responsibility

None

Managerial Responsibilities

None

Minimum Qualifications

1. High School diploma, GED, or equivalent certification of competency.

2. Certificate of completion from an accredited Medical Assisting Program.

Substitutions

None

Competencies Needed

Accountability – Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Communication – Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management.

Organization – Effectively managing tasks and information and organize information to ensure a timely response to questions. Develops and uses systems to organize and keep track of information or work progress.

Customer Focus – Connects meaningfully with customers to build emotional engagement and patient advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

Time Management - Understands what is required and prioritizes to get tasks/projects completed and establishes/implements an effective course of action (ex. establishes appropriate deadlines). Reprioritizes work efforts based on changing situations and emerging issues (e.g., in response to organizational, systems, and/or schedule changes).

Work Environment

This job operates in an outpatient office environment. This role is frequently exposed to {fumes or airborne particles, moving mechanical parts and vibration}, and high stress situations or events.

Physical and Mental Demands

1. Ability to cope with stress.

2. The person in this position needs to occasionally move about inside the clinic.

3. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

4. The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.

5. Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency.

6. Performs with frequent interruption or distractions.

7. Adjust priorities quickly as circumstances dictate.

8. Ability to interact appropriately with colleagues for different purposes in different context.

9. Ability to perceive the nature of sound.

10. Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly.

11. Ability to judge distances and spatial relationships to perceive objects where and as they actually are.

12. Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.

13. Ability to recognize social or professional behavioral cues.

Language Skills

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Travel

Must be able to drive between Greater Baden Medical Services, Inc. locations.

Greater Baden Medical

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