HMSHost
6905 Rockledge Drive
Bethesda, MD 20817

With a career at HMSHost, you really benefit! We Offer

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Purpose: The Receptionist/Administrative Assistant serves as the first point of contact for visitors and incoming phone calls at the North America Support Center. This role manages front-desk operations, coordinates visitor services, and assists with People & Culture operations to ensure smooth exceptional customer service.

Essential Functions:

Serves visitors by greeting, welcoming, and directing them appropriately while informing visitors by answering or referring inquiries as needed
Maintains security by following established procedures, monitoring visitor logbook, and issuing visitor badges to ensure safe and secure facility access
Operates telecommunication system by answering incoming phone calls in a friendly and professional manner
Coordinates online conference room scheduling and arranges facilitation before and after conferences and meetings including room setup coordination
Assists with maintaining engagement center and common areas to ensure professional office environment standards
Provides administrative support to People & Culture operations team including data entry, document preparation, file room maintenance, events coordination, and projects as assigned
Provides backup support to Executive Assistants as needed including T&E reports completion and administrative tasks
Reporting Relationship & Role Information:
The Receptionist/Administrative Assistant reports to the Senior Manager of Facilities
This is a non-exempt position under the Fair Labor Standards Act
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Education and Experience:
o High School diploma or GED equivalent required

o 2-3 years of previous receptionist/administrative assistant experience in a corporate environment

o Strong customer service experience with emphasis on professional front-desk or visitor services preferred
Specialized Skillset/Competencies/Traits:
o Strong proficiency with Microsoft Office including Word, Outlook, Excel, and PowerPoint

o Excellent verbal and written communication skills with strong interpersonal abilities to create pleasant experiences for all visitors

o Good time management skills to prioritize, multitask, and manage competing priorities while completing a variety of tasks throughout the day

o Strong patience and listening skills to respond appropriately and interact positively with diverse visitors and callers

o Ability to exhibit a high-level of professionalism and maintain confidentiality at all times when handling sensitive information

o Strong administrative and organizational skills to keep accurate records and find important information quickly

o Ability to remain personable and attentive while providing exceptional customer service in a fast-paced environment
Location: This position requires 5 days per week in-office attendance at the North America Support Center in Bethesda, MD
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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