Holiday Inn Baltimore BWI Airport

Join our award-winning team at the Holiday Inn Baltimore BWI Airport! We are seeking a dynamic and experienced Front Office Manager to lead our front-of-house operations and deliver exceptional guest experiences.

Position Overview

The Front Office Manager is responsible for overseeing the daily operations of the Front Desk, Night Audit, and Shuttle Services. This leadership role ensures a high standard of service by guiding, developing, and empowering team members to effectively meet and exceed guest expectations.

Key Responsibilities

Lead by example, demonstrating professionalism, dedication, and strong work ethic
Maintain clear and effective communication across all hotel departments
Manage staffing and scheduling to meet both budget goals and guest satisfaction standards
Drive front desk sales strategies to maximize revenue
Ensure compliance with all company and brand policies and procedures
Achieve and exceed targets related to guest satisfaction, employee engagement, brand standards, and financial performance
Recruit, train, mentor, and promote team members within the department
Actively resolve guest concerns with professionalism and efficiency

Qualifications

High school diploma required; degree in Hospitality Management, Business, or a related field preferred
Minimum 3 years of progressive front office experience, preferably with OPERA or an IHG brand
Minimum 2 years of supervisory or management experience in hospitality (IHG experience required)

Skills & Competencies

Strong knowledge of front office operations, hospitality practices, and basic accounting
Excellent leadership, communication, and interpersonal skills
Highly organized, results-driven, and adaptable in a fast-paced environment
Ability to remain calm and professional under pressure
Strong problem-solving skills and sound judgment
Demonstrated ability to prioritize, multitask, and make business-focused decisions
Positive attitude with a commitment to exceptional guest service

Work Requirements

Must have open availability, including evenings, nights, weekends, and holidays
Position requires flexibility and may exceed 50 hours per week

Why Join Us?

At Holiday Inn Baltimore BWI Airport, you’ll be part of a high-performing, guest-focused team committed to excellence in hospitality and career growth opportunities.

We are proud to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

Employee discount
Paid time off

Education:

High school or equivalent (Required)

Experience:

Hotel: 5 years (Required)
Hotel Management: 1 year (Required)
Hotel Front desk: 5 years (Required)

License/Certification:

Maryland Driver's License (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

Holiday Inn Baltimore BWI Airport

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