Job Summary
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, conducting nightly audits, and providing exceptional customer service to guests. The ideal candidate will possess strong attention to detail and excellent communication skills, ensuring a pleasant experience for all guests.

Responsibilities

Perform nightly audits of financial transactions and ensure accuracy in reporting.
Manage front desk operations, including check-ins and check-outs during the night shift.
Address guest inquiries and resolve any issues that may arise during overnight hours.
Maintain accurate records of guest accounts and transactions.
Collaborate with other hotel departments to ensure seamless operations.
Provide excellent customer service, demonstrating professionalism and courtesy at all times.
Utilize phone systems effectively to communicate with guests and staff.

Skills

Experience in hospitality is preferred.
Strong customer service skills with a focus on guest satisfaction.
Proficiency in night audit processes and procedures is a plus.
Ability to make on the spot decisions and resolve guests concerns
Excellent phone etiquette and familiarity with phone systems are essential.
Ability to work independently during night shifts while maintaining attention to detail.

This position offers an opportunity to contribute to a welcoming environment for guests while developing your skills in the hospitality industry. If you are passionate about providing outstanding service and have the necessary qualifications, we encourage you to apply for this rewarding role as a Night Auditor.

Only candidates with outgoing personality and excellent customer service skills will be considered.

Apply on indeed.com

No phone calls or emails please

Job Type: Full-time

Pay: From $14.00 per hour

Application Question(s):

Do you live within 30 miles of hotel location?
Are you at least 21 years of age or older?
Do you have an open availability to work weekday, weekends and holidays?

Education:

High school or equivalent (Required)

Experience:

Customer service: 3 years (Required)
Hospitality: 3 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Holiday Inn Express and Suites King George - Dahlgren

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Hotel Night Auditor